1 tim long - 6 months ago
Terrible service and terrible hygiene. My friends and I went for breakfast at this restaurant (I use this term very loosely). The waitress was very impatient and rude when taking our orders. On the menu, mushrooms are R10.00 but, after requesting the bill, the waitress charged me R15.00. When I asked her about the inconsistency, she immediately told me I was wrong before checking the menu. After she checked the menu, she returned and said: "the menu is old", with an attitude without any sign of remorse or apology. I wish the trauma ended there, however, she continued to bring us dirty plates (see image attached). Ewww right, dirty plates and cutlery. Do not eat here, I repeat, DO NOT EAT HERE. Just when I thought things could not get worst. The waitress came back to our table and requested my friend remove his hat. We asked her why then she left our table mumbling "it's not allowed". Huh ? since when do restaurants not allow hats? Bear in mind, we were seated outside in the blazing sun. I've never felt so unwelcome, unappreciated and disrespected like this at a restaurant. At this point, we were ready to leave and requested she calls the manager. She informed us that the manager just left. We asked a different waiter and that waiter pointed out that the manager was not only still there but seated two tables away from us. The waiter told the manager we requested him but the manager was too busy on the phone to assist customers. How disappointing. My friends and I paid the bill and left without our food. If the service is a reflection of the culture and standards that Murphy's law upholds then I don't even want to see what their food looks like. I am not one to complain a lot or write reviews but I want to warn others about this horrible restaurant. I don't think the people are horrible but if they want to survive in this industry, the management needs to seriously change the culture and standard. My views and opinions are strictly based on my experience. And I would leave zero stars if I could. Regards