Sasol Hill Street

5 manara henry tinashe - 3 weeks ago

My perosnal experience has been great. Haven't heard a bad experience here from the fuel attendants to the kitchen staff and cashiers. Manager always has a friendly smile. Gets busy during lunch but that's because their chicken and chips is great.

5 Michael A - 2 months ago

I’ve given a 5star rating not on the initial service (1 star) but specifically for the way Isaac (Garage manager) conducted himself in a serious dilemma. He proposed a solution to attempt rectifying the problem, had a humble approach to the mistake, and took full responsibility for his staff members mistake. Not only did he continuously make effort to follow up the next day on the mistake and if everything is going okay but he continued to conduct himself professionally - even thought I was hugely upset and had alot to say - which is difficult to find in todays age. Thank you isaac I hope your professional character gets recognised with in Sasol and that you get promoted. 09/08/2022

1 Ms Cee3 Museta - 6 months ago

I really wish to rate a zero, following the mother of all bad services in the history of bad customer service that I received from a grumpy lady by the name Paulina this morning at Sasol on 29 Hill street. All I wanted was to purchase electricity and for the fact that I did not have a mask on me, I opted to use a window till instead of going inside the shop. I would have appreciated being turned down on my request in a calm manner than being treated like a toddler. In all honesty, this lady (Paulina) seems to be taking out her frustrations to customers and God knows, if she feels good about herself afterwards. I don't see myself going there anymore, thanks to her bad attitude. I honestly don't need it.

1 Rumbie Chaora - a year ago

We just got the worst service ever less than 5 mins ago from Paulina or Pauline(l didn't read the name properly).From the time we are asking if there is any snack in the store to the minute l ended up asking why she is so angry and seems to respond as if we are messing up her day.We even asked her if we did anything to offend her and she kept giving us an attitude. Guys seriously if you don't love accommodating the public and people who just want to see you happy in exchange for nothing then don't look for jobs please just stay at home with your stinking attitudes!!!!!

1 samkelisiwe lebeloane - a year ago

The lady by the name of Rebecca at sasol ferndale 29 hill street next to sars. Was so rude for no reason yesterday morning 29/11/2020. I don’t understand why do they have to hire people with no customer service like seriously it doesn’t make sense. Please to the owner of the petrol station to avoid to be disrespected by your employees please put a disclaimer that you are selling electricity on cash only so that the is no miscommunication and misunderstanding. Clearly some of the employees at the till don’t know how to explain instead they’ll be telling us that they are doing us a favor to sell us electricity. I don’t know how is it a favor when I am using my money for your services. I don’t mind buying with cash if I have or go to the stores that use cash instead of being addressed like I wanted free electricity. I always buy electricity there with card and no stories being told. What other cashiers do they swipe the debit card before putting electricity on the meter to see if it goes thru and the money goes thru they give you electricity simple and if doesn’t obviously they won’t put in electricity on the meter number. Yesterday Rebecca had to give bad attitude and say unnecessary things just because she has powers with sasol electricity. I am so disappointed because it’s rare to find bad attitude and bad service at petrol stations.

1 Doctor Vilakazi - a year ago

I think you need to start doing something about your staff, reading alot of comments from here already, and I must say I concur with most of them, your staff lack serious customer service, they don't smile, and they always give excuses when you ask for change even to loyal customers that go there every day like myself, I however made a conscious decision to not buy of fillup here, I would rather go to the Sasol up the road closer to Malibongwe due to consistent bad service from your staff members, I think they are tired of doing this job and it shows in how they treat their customers.. I hope something is done because really we can't be complaining about basic customer experience in 2021!!! They need some form of workshop or something, to remind them that they are in the business of customer care... this excludes petrol attendance, they are the most friendliest, wish they could be serving us at the tills instead!

1 Anele Ishumael Mahlangu - 11 months ago

Poor service from the attendant. I asked for air and he walked away from me and ran to serve a lady in a merc. Maybe it’s because she was driving a nice Mercedes and I’m driving a regular Toyota ????u200d♂️.