Pizza Hut Featherbrook

5 Cheryl van der Merwe - a week ago

You get the most amazing pizza here. If its take aways they are always my first option????

1 Lebogang Mpshe - a year ago

I just had pizza delivered to my home via Mr D. I am not sure if I will ever order again. It's so dry , near being burnt, and difficult to eat. Not happy at all. Almost R300 down the drain. Bought 3 Medium size. So sad. Ordinary biscuits are even much softer.????????????

5 Namita Sookoo - 8 months ago

Placed 2 large orders within the past few months with them. Spoke directly to Primrose and I am very happy with the service I received.
Delicious pizzas, delivered on time.

1 Mahendra Maharaj - a month ago

The owner really needs to be in the shop, the level of screaming from the staff is unreal and they just talking to each other.

1 Craig Goodwin - 2 years ago

I cannot pinpoint as to whether this was the head office systems or this branch at fault....so in the absence of a head office site I guess this branch is taking the brunt of this.

I ordered two pizzas today at 16.46 via the mobile app. I immediately received email confirmation that the order was received and routed through to Featherbrooke. After an hour had passed with no word from PH, I called the helpdesk to follow up on the order.
At first the agent was polite and offered to assist with tracking the order. She called back quite promptly and advised that the store was currently experiencing load shedding and my pizza would be made when they were back online....hence expected time of delivery between 20.30 and 21.00 (if at all).
When I questioned this and asked why my order could not be routed elsewhere, i was abruptly told that "I've explained to you they are offline and can't do anything about it..." at which point i cancelled the order and ended the call.

Let's be clear...I place no blame on you for the fact that our national power provider that is meant to provide you with the electricity needed to to run your business, in incapable of keeping the lights on for more than a few moments at a time, I can even, hesitantly, understand that you don't have a generator....although the simple economic principles of supply and demand during load shedding could quite easily justify the cap-ex
required to make the investment.

What I cannot understand, nor accept, is the fact that you leave my 3 year old son, who is now super excited for the 'man on the pizza bike' wait for over an hour....and I am certain you would have left him waiting longer if I hadn't called in....before telling me "sorry for you..."

No worries though....you won't be getting my business again any time soon.

Thanks again Pizza Hut....for absolutely nothing.

4 Angelique Meijer - 2 years ago

The pizza is awesome, BUT if you want good service, DO NOT order online or order online but phone the store immediately to confirm they received your order. It seems there is an issue with online orders and this might give the store a bad name. Pizza still nice and once I confirmed my order telephonically the pizza was delivered within 30min.

5 thabo ngcongwane - 5 months ago

your service is decent to be honest. Thank you for respecting your customers.