Medicare Hospital

1 Red Horizons - 3 months ago

I am a private patient that used the Hospital facilities in April, I paid cash upfront for their services. I was eventually provided a statement which showed there was a credit of R7000. I have provided my bank details and 2 months later I am still waiting for my refund. I have written 4 emails to Sharon in the finance department, to date I have not yet received a reply. This is the kind of service you can expect as a customer at this private hospital. This is terrible customer service u0026 I would recommend those who are private clients to rather Opt for your treatments in Johannesburg or Pretoria where you are going to get better customer care.

1 Dannyboy Molefe - a month ago

The service I received was excellent and the staff was very much helpful. The problem is getting your refund from the admin department. They don't reply to emails nor take calls. I emailed the claims department and a lady by the name of Janet, its been 4 weeks now and nothing is happening. What a poor service from admin.

1 Bertus Jansen Van Vuuren - 3 weeks ago

Very rude staff, reluctant to assist and the ER Dr's are constantly "phoning a friend" for assisting with a diagnosis.
The security officers are the worst in terms of unprofessional and rude conduct.
You will pay your account but payment will not reflect on your account statements. Years after the fact you will be harassed for payment which you can proof was already made to the hospital.
If this is the last outpost for medical help, let me die in peace...

1 debbie Bronkhorst - 3 months ago

Took my mother to Medicare ER on the 13th of June 2022....one male nurse was very friendly, the rest so rude, and sorry to say but the ER department is VERY DIRTY..the curtains is horrible, old en very dirty, full of black pen marks, even the canvas pictures on the walls are dirty! ????u200d♀️ The fitted sheets over all the beds are old and stained...! If one patient leaves and a new patient comes in they do not change the sheet...all patient lies on the same sheets...and no one washes their hands! There are not enough space for all the patients they take in...! This ER in a supposedly private hospital will never see us again...unless something drastically is done!

2 Zelda Van Der Westhuizen - 5 months ago

The people in ER are very kind and helpfull but the admission lady is very rude. I asked her when my mom will be admitted she imediatly attacked me with lots of excuses. I was shocked by her behavior. After they decided my mom must be admitted I got no information.

5 Carine Muller - a month ago

Staff in ICU, Surgical Highcare and Petunia were very helpful and friendly..

5 David Marais - 10 months ago

I can't say anything bad about this hospital. My wife had our second child here in late 2020 and its was a great experiance. The same baby has been to casualties twise in 2021 and we have just recieved the best help and they took great care of him.