The Palace of the Lost City

1 Rob - 3 months ago

So the hotel itself is 5 star. Lets rate the staff 1 star including the guest relations officer. Anyone reading this please look at the ratings and under bathroom ratings and you will see 70% have complained. Will the guest relations officer look you in the eye with sincere apologies and promise to call you and definitely take action, he even gives you his contact number. Well try to call him or send him a email. He will never answer. Clever man got you out of the hotel. Lets get back to the dirty bathroom and this continues to the bedroom and balcony. I have to wonder if any disinfectant or cleaning chemicals are used,because it doesn't look and smell clean. We pay for upmarket accommodation but don't receive it.I will visit sun city again but rather spend R30000-00 on accommodation at a private lodge outside. I now await a reply from the owner at the bottom of my review...…. dear so and so we are sorry to hear .................. (and that's it they answered google reviews and case closed)Do they really care. I don't think so.Customers pay upfront and left unsatisfied.

3 jerry ram - 4 months ago

The environment and scenery was good, the staff welcoming you to the palace was good, but the service and accommodation was not worth the price and the rating of a 5 star hotel. Water from the shower was ice cold, could not heat up to an acceptable temperature. Service in the morning was putrid, have to wait 20 minutes to be seated then the waiter disappeared for another 30 minutes before you can order coffee. However the receptionist and concierge were always willing to help, so hats off to them. I wouldn’t recommend this place to anyone for such an extravagant price, more improvements need to be made if they wish to charge so much for mediocre services.

5 Nadine Spencer - 3 months ago

This was such a special experience. The staff here are just amazing, the rooms were impeccable and everything right down to the last detail was just perfect. The only thing I wish I saw more of was the clientele actually being nicer to the team that run this huge, beautiful hotel and the entire Sun City location. It doesn't matter if you are rich or poor, manners are free and I wish some of the guests had more manners than what we saw.

My mom and I were lucky enough to win a prize to stay here and we will never forget it. so incredibly grateful

4 jeff wang - 4 months ago

The overall experience was good, we stayed for 3 nights, the good thing about this hotel is the environment and food, the breakfast there is quite good, the shuttle service would take you to anywhere in sun city, and the pool behind the hotel is one of the beautiful pool in the whole of sun city.

The part that is bit lacking for this hotel is the aging decor, the look of the room is bit old, and I was told some of the rooms are being renovated.
The second thing is room service, I would say if the total score would be 100, the room service would be somewhere around 85 to 90, mostly good but lack of bit attention to detail.
All in all a very good hotel to stay if you have not been there before, the feel of palace is surely there with premium service, but a bit attention to detail for the staffs would go a long way.

2 Kavitha Sivanath - 4 months ago

Not worth the price . Lost any historical prestige it may have had. Lacked far too many things and did not meet any basic expectations. Definitely needs a downgrade on its Star rating. Basic rooms, poor service, nothing much to boast about apart from some decor and aesthetics which won't make up for the disappointment in everything else. Try another hotel in Sun City , you will likely get better value for money.

5 Geraldo Tarallo Assis - 4 months ago

I was here with my mom, granddad and a cousin in 2007. It was the best hotel experience I had in my life, and I am still waiting to come back. Too bad I was 17 and had no good camera to shoot everything inside this gorgeous palace.

You will be treated as royalty in here. People are so nice and service is just impeccable. They will try their best to do whatever you need to.

Breakfast was one of the things that really shocked me at the time with a huge table across this huge ballroom size room. Food from all over the world like duck, fresh salmon and other stuff. Truly something out of this world.

At the time it was the only 6 star hotel in the world, I imagine today it can be considered a 7.

5 Mapula Tshabalala - 4 months ago

Rooms: spacious and comfortable
Breakfast : the best and caters for different types of preferences I enjoyed their fresh oysters
Dinner: The best
Pool deck: amazing and strictly for residents no day visitors. Nice chilling with some spa treatment whilst relaxing.