1
Sonja Botha -
a year ago
The short and sweet.
This is not 4 star quality, yet you pay for 4 star luxury and service. Just Get different accommodation.
Details:
We came here for a family get together after not being together for a year and wanted to be pampered. We instead have found the following:
* The baths are not the same as depicted on the website, despite getting the busselton luxurious suite.
* Several utilities were broken in the EXECUTIVE suite, including handles to the tables, the curtains and the drain that was not only dirty, but the top part was disconnected, the second room that we have booked had a broken pipe.
They then agreed to give us sandwiches for lunch (to make up for the terrible room state), which we later found out was not free.
* Food - Small portion food that is below is mediocre quality dinner (no lunch, Mr D was suggested... After the price we payed... really?).
We payed R180 per person for the dinner and it would've been better spent at Mcdonalds ...
* Empty promises - Upon arrival a welcome pamphlet was left on our table stating that there are HOSPITALITY soft drinks, beers and wine which were not provided in any way shape or form.
* From the two rooms we booked 2, both had ONLY 1 bar of soap each... Sorry hair, no shampoo for you.
* Dirty unmaintained pool.
* NO OTHER ACTIVITIES???? Just a swimming pool.
Thandi tried to assist but the fundamental issues are with the suite and quality of the "hotel".
We have payed top dollar for a luxury 4 star hotel (as depicted on Google maps and the website) and have gotten mediocrity (at best).
Our dissapointed is immeasurable. It may have been 4 star once, but CERTAINLY not anymore.
We will not be returning.
Steer clear of this place, twas truly horrid experience for the price.