Kodak Express / Kodak Cafe

1 Azjenco - 2 months ago

I had a shirt printed at Kodak, but when I fetched it, the colors were all wrong, so I asked for a refund.

The lady said the colors might look a shade different from the picture. I showed her the image, the blue came out green and the red was a very soft pink. That's not a shade, it's completely different colors. She offered me the refund, but then the printer guy stepped in and refused.

He pointed at a small sign that indicated they take no responsibility when things go wrong. I showed him the shirt and asked if he'd be satisfied if he paid for this, it's not what I paid for. He just pointed at the sign again and said that's why they have the sign, it's to protect him if things like this happen. I told him that sign is just a terrible excuse to cover up for their incompetence. He just smiled and shrugged.

Of course he'd be smug, he already had my money. Well, they'll never see me again. I'll be going to K-Print from now on and I suggest you do too.

1 Inge Venter - 6 months ago

Absolutely horrible service. If this is how you are going to treat you customers, rather close down your business and open a store called we disrespect you. The hours clearly states you are open until 18:00. I called at 17:00 and asked them if they do ID photos. They told me yes but we are closing at 1730. I told them on the phone your hours on googlw shows 1800 but they continued to argue and tell me I am wrong. The lady on the phone was incredibly rude. I arrived at 17:20 and told them I need to take ID photos. She said Joh and just looked at her collegue like I just asked her some bizzarre thing to do. She said the store is closing at 1730 and I told her but it is not 1730 yet. The guy working there took me upstairs to take the pictures after I continued to stand there since you cant be sure they will help you or not. She shut the door in my face and made me wait outside. So I dont even know if she is printing the pictires or not. There were 3 other people who also complained about the service since it seems like none of the staff there want to work. Whoever the owner is needs to take on his staff about the way they handle customers. Absolutely rude. I waited 15 minutes for them to primt the photos and the lady just slightly opened the door amd slammed it in my face and threw the door shut. EXTREMELY RUDE! I WILL NEVER BE BACK AGAIN!

1 Lana Botha - 4 months ago

Printed a shirt and the colours were LITERALLY DIFFERENT COLOURS?! I studied graphic design so I'm well aware of hue differences on screen and print, this wasn't that, this was rediculous. I wish I could post a picture.

1 Monique Shennan - 3 years ago

I had to do a little job for my boss and the staff just did what they wanted with the images I provided (which was completely standard). When I raised the issue about the format in which they printed it, the owner/manager blamed me for their mistake and said I should've told them I wanted it to remain the same. She reprinted them for me (only reason why I can give a one star), but she really had an attitude about it. And didn't refrain from reminding me that once again, it was my fault. Would really not recommend this place or go there again.

1 Ashtyn Stipps - 2 months ago

Wanted 2go but now the reviews changed my mind lol

1 Lydia Siegert - 3 years ago

I had a little painting I wanted framed. The owner/manager was very pushy and asked if they can use their own discretion to frame my picture. I said no, and picked out a frame I liked. When I got my picture back it was in a different frame that completely overwhelms the painting and is also in a different colour than what I chose. I will not make use of them again

1 Petro Kleingeld - 4 years ago

I have used this shop various times in the past (at least once a month) and have always received bad service. Staff don’t know that iPhone doesn’t connect on their system and even when informed that it doesn’t work, they still waste time trying. Questions why I want my photo’s a specific size. Talks to other staff and customers while working with me. I will from now on drive a few km further to use Foto First!