American Swiss - East Rand Mall

1 Kim Lara Flynn - 6 months ago

I am surprised that the American Swiss branch at East Rand Mall still exists. It is definitely NOT due to the staff.
I was there yesterday looking specifically for a gift for my daughters 21st birthday. I had a fair bit of money that I was willing to lay down and could probably have been convinced to spend more. Had I been attended to AT ALL. I was 100% snubbed by the staff. It looked like 4 staff members in the store. They all glaced up and then turned away. When I eventually after 20 min (in an empty store with not one other customer in it) asked to view a ring. I was not allowed to touch it to look at it. I had seen it online and online it said ir held the March birthstone. But she said "its NOT a birthstone." And sort of nudged her head towards another cabinet. Presuming I now had this rude womans attention I thought she would now attempt to sell me something but again I was left standing lost and unattended while she talked to her co workers. I am disgusted in the service and will never step foot in there again. I fully understand now why i buy everything online. Its sad because I used to buy a lor of expensive jewelry as gifts and visited American Swiss often. But i am glad that theyvnever got a cent out of me this time.

1 pranushka naidoo - 2 months ago

Bought a watch online that was the last in stock. Neither the face nor band colour matched the description. Stock was packed and sent by East Rand Mall.

5 Lisa James - 3 years ago

East Rand Mall specifically. Always friendly helpful staff and great selection of jewellery.

5 Ingrid van Deventer - a year ago

The manager and the staff at the East Rand Mall were the only people who helped me sort out a problem I had been struggling with for 5 months. She took complete ownership of the situation, called the right people and I got a refund on an item I had been paying for, for 5 months, but never got back from another store after it could not be repaired. It was brand new and broke twice in a matter of weeks in different places. I applaud this manager for her initiative and persistance, because my complaints were falling on deaf ears.

1 Rosemary Gotte - 3 years ago

The service is appalling. The ladies are not helpful. I was referred to sterns next door to resize my ring. I ordered a new ring and placed a special order and was told it would be 1 week for the price. Two weeks later I am still waiting. All those ladies in that shop need training urgently. Well done Sterns East rand.

1 Michaela Few - 3 years ago

What bad service !!!!! My fiancé u0026 I were shopping for our wedding rings , very exciting time also very tough decision to make ....
The sales lady was soooo rude talking about us in zulu , unfortunatley for her my Fiancé answered her back in zulu
Not going to run back there in a hurry
Got MUCH better service u0026 better pricing from NWJ

5 renee erasmus - 2 years ago

For more affordable price range of jewellery I prefer to go to American Swiss. You will find a beautiful range of jewellery here and especially when they have their sale on then you save a lot.