1 Kim Lara Flynn - 6 months ago
I am surprised that the American Swiss branch at East Rand Mall still exists. It is definitely NOT due to the staff.
I was there yesterday looking specifically for a gift for my daughters 21st birthday. I had a fair bit of money that I was willing to lay down and could probably have been convinced to spend more. Had I been attended to AT ALL. I was 100% snubbed by the staff. It looked like 4 staff members in the store. They all glaced up and then turned away. When I eventually after 20 min (in an empty store with not one other customer in it) asked to view a ring. I was not allowed to touch it to look at it. I had seen it online and online it said ir held the March birthstone. But she said "its NOT a birthstone." And sort of nudged her head towards another cabinet. Presuming I now had this rude womans attention I thought she would now attempt to sell me something but again I was left standing lost and unattended while she talked to her co workers. I am disgusted in the service and will never step foot in there again. I fully understand now why i buy everything online. Its sad because I used to buy a lor of expensive jewelry as gifts and visited American Swiss often. But i am glad that theyvnever got a cent out of me this time.