City Lodge Hotel Pinelands

4 Taz - 5 months ago

The reason for my high ratings are the levels of cleanliness experienced through the establishment; bathroom and room was clean and practical and user friendly. The restaurant and reception desk has friendly and helpful staff. There is a concierge service available as well. The location is 15 minutes from Cape Town central, meaning that I was not in middle of the busy city centre. Recommended for families and business travel.

5 Gibson Ncube - 3 months ago

I spent three nights at City Lodge. Checking in was fast, courteous and hassle-free. The room was quite clean and quiet. The bedding was quite clean and smelt fresh. The aircon in the room was welcome as the weather was quite cold and l needed to work at night before sleeping. The restaurant provided nice light meals. The staff at the restaurant was very good and their service quite effecient. The food itself was scrumptious. I had their bunless burger which is to die for.

4 F J - 3 weeks ago

This is my 3rd time staying at Pinelands City Lodge and over the 10 years of travelling back and forth to the hotel.

The staff has been very consistent in their friendliness and eagerness to assist. They score top marks from me and I feel like family when I am there.

In terms of progress for the chain over the last 10 years and coming from a person who has travelled many other countries who has placed this chain into similar hotels based on rates there are a few things I would like to highlight as possible improvements;
1) A bottle of still water as a complimentary gift in your hotel room on check-in day would be a nice touch.
2) Staying with a 5 year old child the TVs should have a few child friendly channels
3) The TVs by now should be identified for migration to smart TVs
4) Their wasn't a phone in our room which is no problem however on check-in options to contact reception from your room should be given.
5) It's great that you have an app however it should be made interactive to allow the guest to request information and services
6) We stayed in August on the 2nd Floor. The room got very cold at night there should be thoughts about how to heat the room without having to have the aircon blowing warm air throughout the night. Wall heaters could be an option.
7) There are no wall plugs at the bedside tables. If you want to charge your phone you have to leave it on the desk away from you and get up if you need it during the night. This is not great.
8) The light on the left bedside table didnt work. Might be a good idea for housekeeping to check all works before expecting guests
9) Wifi is not stable and was a challenge if you are working remotely. For a hotel this should be a priority to
have a service absolutely stable for kids to watch youtube and for those working remotely being able to access cloud managed services without being kicked all the time. It should be stable no matter the room that you are staying in.
10) There are no shower / bath gel , soap bars are for washing hair and body which was a bit difficult to adjust to if you are a traveller with a child. Might be good to have a think about making this more user friendly for all
11) There should be a child friendly space , like a play area or room for kids or have some freebies to allow them to be entertained.
12) Last bit not least - a minibar would be ideal in a room for such a warm country. It adds to a more comfortable stay especially when you have a child.

Overall this is a great hotel. The location is perfect close to Howard Centre and some nice hotels around the BP Garage area. I also stayed at the one at the Vu0026A waterfront which is a great location too but you have to be careful with your journeys to and from the hotel to avoid peak traffic situations.

5 Garth van der Byl - a month ago

Friendly and courteous staff, would expect nothing less. Very tranquil location and setting. Good service from reception to departure.

5 Amanda Stripp - a week ago

Was booked in for sport meeting.City Lodge,Pinelands is in very safe area.The staff are friendly and helpful.

5 Abram Mashatole - 8 months ago

Very homely feel. Pinelands is located in the Southern burbs and very close to Cape Town International Airport. The hotel is very clean and well-kept! You are likely to find everything in order. Pinelands is over 20 minutes to Vu0026A Waterfront, and other busy places on the Sea Point, and other main beaches in the beachfront. Check it out for safe and secure lodging:)

5 Martin Botes - a month ago

Stayed over to be at hospital at 06.00 next morning......everything was great.