1 Chad Matthews - 2 months ago
I visited Spur on (Zevenwacht Mall) on 01/07 and spent R620.00. The waiter was amazing and accommodated my request to pick up a takeaway for my dad after heading to Spar. Upon arriving to collect my takeaway (and doggie bag) I had to speak to 3 different staff members, including a hostess, who literally could not care less. After explaining that I was there to collect my takeaway I ordered while dinning in, the manager came after I got upset due to the lack of service after waiting 15 minutes. She scurried to the back (in an attempt to locate my takeaway) before I apologized for being visibly upset. The waiter assigned to me eventually came, apologized, and gave me the takeaway I ordered (which was right there). I work in customer service myself and do not like complain however if anyone of the three staff members I spoke to listened, the entire experience in collecting what I paid for would have lasted a few seconds. I will literally never visit Spur again. I cannot fault the waiter and the manager (this review is in no way reflective of them) but the other staff members lack of basic customer service.