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Tasneem Manuel -
9 months ago
Came for a light meal at 6:30pm on 3 Jan 22, with my husband. No complaints about the food. How ever when I went to the counter for a takeaway box (mindful that they close at 7pm) I was insulted "uyadikah uyadikah" multiple times in IsiXhosa, obviously Asanda (who was at the till) and team, thought I would not understand. All I asked for was a take a away box, nothing else. My husband enquired about this to Asanda and team, who did not deny this and just said "sorry it's not right". And as my husband left, again, we heard Asanda say "hamba, hamba" ("go away") to him.
This kind of behavior really takes away from the beautiful revonavation, setting and food of this branch. Will not be supporting this particular branch again.
Please do speak to your staff about insulting customers to their faces, while they think we are none the wiser. Some people, like myself, are multilingual.