1 Brandon Fyfe - 4 months ago
Waited more than 2hr30 for a delivery order that was delayed repeatedly every 20min without any reason given. Eventually at 20:30, after 2hr30 wait, the order was abruptly canceled saying "we are unable to carry out your order and hope that we can make this up to you in the future". No follow up or intent to make it up.
I went to claim a complimentary meal as an apology. I ordered this meal 1hr30 before I wanted to collect. When getting there I was asked to wait 5min. After waiting 40min, my order is still not ready. What is the entire point of calling to place an order? So that you do not have to wait for it. I will never order from here again, and I will make sure to inform everyone around me too.