Southern Sun Newlands

4 Caroline Malee - 3 months ago

Stayed here for 5 days when attending a conference nearby. No complaints! Rooms are well-equipped (even with a plunger/French press for coffee!), it's within walking distance to supermarket and drug store. Generally a good stay.

5 Louise van der Bijl - 5 months ago

Their staff are friendly and efficient. Ernest and his team in the restaurant will make your stay unforgettable, and trust me, have the pepper sauce. The rooms are big, clean and you have space to breath whilst taking in the quiet calm of the surrounding area.

3 Runyararo Mherekumombe - a month ago

Rating could have been better except for the following:

1. The bathroom curtain doesn't help keep water from where it's not needed. Generally clean up after myself so was in quandary on what to do. Using clean towels to wipe water on the floor wasn't pleasing as it takes more water to clean the towels. Maybe time for a glass divider.
2. On last day I went out, had a visitor (son) who unfortunately had to wait by restaurant area. He was made to feel uncomfortable almost leaving around 9pm which I felt was risky u0026 when I came back it was rather late (10pm) so he had to sleep over. In checking him in I felt some condescension from the person at front desk. With customer care background, I feel there's a training gap. Employees must treat all visitors alike, avoid negative body language given the fact that most visitors like myself don't know the hotel policy regarding having visitors. Other guests would best beware, having visitors might cause some discomfort u0026 attracts a cost.
3. Maybe checks are needed around nature of bookings, my company had booked the accommodation. On second day I ordered dinner. I asked to pay but I was advised that the bill will be to the company. To my surprise on checking out 2 days later I am handed an outstanding invoice to pay for dinner. Maybe it was an oversight by an employee but on finding out I needed to settle being communicated this as soon as possible was better than wait when I'm on my way out.

On chatting to a colleague about the experience, they said I'm not the first one to have a bad experience. I'd give it another stay, the breakfast was good and the staff at restaurant are the reason I'd come back.

5 Tumi Maliti - a week ago

We held an event at the Southern Sun, Newlands, and I cannot stop raving about the quality of service and experience provided by the staff. Rhoda was our go-to person at the establishment and I must say she has won us over as customers. It was evident in every aspect of the planning that she is passionate about what she does. She made sure we had everything we needed, even what we didn't know we needed.

Yazeed was our soldier. He showed up whenever we needed him and never complained about all the things we asked him to do. The chef went above and beyond to add the final touch to the event.

I cannot fault a single thing. The staff created an amazing experience for us and our guests and we are sure going back for future events!

4 Liv G - a month ago

We had an obscure check-in time and arrived during the early hours of the morning.

Helena and Hazel were extraordinarily helpful when we arrived, did their utmost to ensure that everything went smoothly and that we made it to our rooms in as short a time as possible. Hazel assisted again when we checked out and she was an absolute star.

Breakfast was the usual that one can expect any hotel but whay made it extraordinary was the service we received from James at the weekend and Ernest on weekdays. Both were absolutely outstanding, attentive and friendly. You cannot possibly ask for better service.

The rooms are comfortable and clean, more than sufficient for a holiday or business trip. All staff members were friendly and pleasant.

The hotel itself is located in an ideal spot with easy access to restaurants, stores, ATM's and petrol stations.

5 Toni Grace - 3 weeks ago

If you are looking for a home away from home...Southern Sun Newlands is where you want to be... The staff are just amazing and consistent every time I stay at this hotel. Thank you Southern Sun Newlands for always accommodating me.
Regards
Noelette

5 Kevin Morris Murugan - 6 months ago

A lovely, clean, safe place to stay.
Staff are very friendly and ever ready to assist. Gated parking on premises is free. They offer a buffet breakfast. A lovely Indian restaurant for dinner. Location is close driving distance to Table Mountain, Lions Head, Signal Hill, Camps Bay, Hout Bay, Vu0026A Waterfront, The Wine Route.