1
KS AlMheiri -
a week ago
This is the worst hotel we stayed at during our stay in Cape Town!
We didn’t rest at all during our 4 nights-stay! Loud/noisy sounds in the hotel at night, loud construction sounds outside can be clearly heard after midnight (even though windows are closed), the air conditioning closed for 2 hours every night (from 12 am to 2 am).
Whenever something happens, we would try to call (reception, concierge, housekeeping, manager), only after many calls they would pick up and say it’s not their fault and we just have to wait. However, we couldn’t sleep at all. The hotel should inform us in advance about the shedding (electricity) and tell us if they have a back up solution for this or not.
We resided in other hotels when the shedding happened, and they have a back up solution that works in 2 seconds. They also informed us beforehand.
Whenever we complained at the front desk, they had bad attitude (or “i-don’t-care” attitude) and said it’s not their fault and it’s the country’s fault. Okay, we understand that, but at least you should have a good attitude about it, apologize to us, try to have a back-solution, or offer us something to redeem what’s happening.
Also, whenever we request for something (e.g. extra pillows), they would take 2-3 hours to bring it, even though we call to remind them. when we request for something extra, they would say “no, our policy is 2 per room, that’s it”. We never heard this is any other 5-star hotel in the whole world.
In conclusion, even though we tried to explain our issue everyday to the reception staff, they would be like “okay”, so there was no solution for any of our problems.
One more thing, housekeeping.. they always forget items.. sometimes they forget dirty towels in the room, bed linen u0026 pillows smell bad, they forget to restock so many things, so we have to call and ask for them. and when we were packing to check-out, the reception sent housekeeping 3 times to our room, opening the door without even knocking, telling that that we already checked out, even though we didn’t. that was soooo rude!
I wouldn’t recommend this hotel to anyone! It’s not worth the value at all, and doesn’t deserve the 5 stars. It’s very old and not renewed.
The only good thing about the hotel is its location (it’s connected to the Vu0026A waterfront mall), hence, the 1 star.
