Virgin Active Gym Sun Valley

3 Kerry Hayes - 3 months ago

Virgin Active sent a message on 8 July telling me my son - who turns 18 on 12 August, will change to an adult membership effective 01 August for R610.00 per month. What an underhanded business approach - if you're going to notify members of a membership change, you do so before month-end so that they have the opportunity to decide if this option works for them. I only have my membership so that he can go to the gym. I have not been back since Covid and rediscovered outdoor options and have no intention of returning. If you'd had the courtesy to notify me before the end of June, I would have given a month's notice on my membership and continued his. But because you intentionally wait a week after month-end to notify members, you now get me paying a double membership for a month. Appalling way to treat your customers. Additionally, closing your gym early at Sun Valley because you are not equipped for load shedding - you should refund members for your lack of planning. Equipment is sub-standard, too.

4 Pat September - a week ago

I love this Gym, however, it can do with some vibey music, it is too quiet, not sure if this is to accommodate everyone on their laptops, music please. Loud music ????

5 Margie Wilson - 4 months ago

I have only positive things to say about Virgin Active in Sun Valley. From the moment I first walked through the door and was introduced to Joy. Ian, Cameron and Brenda I have had nothing but wonderful experiences. Each person including Michelle, Dillon, Sarah, and others whose names I can't remember at the moment, they have all gone out of their way to be helpful.
But in particular I would like to single out Brenda who has become almost like my own personal assistant. She realizes that my physical handicaps make my life extremely and yet she is always more than willing to go that extra mile for me. One morning she helped me blow dry my hair and one of the other members watched her nd said, 'Brenda can now add hairstyling to her resume. She sems to have a sixth sense of when I will be in the gym and does everything she can to help me. This has made a huge difference to my day.
But then all of the others there that I have dealt with have a sparkle in their eyes and seem genuinely pleased to help me. Cameron won't let me do less than I achieved the day before and urges and encourages me. Ian always has time for a few words and ensures that the chair lift to the pool is available when I need it. . Joy is a true 'Joy' to speak to as well, and is always available to answer any questions that I have. He is a remarkable young man.. Sarah and Dillon too have been marvellous to me. Ii cannot fault anyone at all . Thank you to everyone, but especially to Brenda .

3 Shaun u0026 Wendy Smith - 2 months ago

Not the best anymore. Equipment old and a lot of machines have problems. Needs an upgrade. Staff still friendly and management are attentive. Clean and neat.

5 chris_stelle benson - 2 months ago

I opted for this gym during loadshedding at my usual virgin active without any hassles and the staff very extremely friendly at the boom!

4 Stefan Prinsloo - a week ago

This gym is double story, huge glass front with a view. Modern enjoyable place, even for a person not really into the gym lifestyle

3 Ben Yarwood - a month ago

gym was okay but people hogging multiple machines at a time. not cool.