Virgin Active Gym Wembley Square

1 Georgia Stonehouse - 4 months ago

The sales associate at this branch mislead me about the membership package I signed up for as well as being able to cancel for free. Virgin Active increased my monthly debit order with no fore-warning either. Be very careful when considering joining.

It's a pity as the gym itself is a good and safe place to exercise but this experience has thoroughly ruined my affinity for it.

1 Alexander Emanuel Soare - a week ago

Worst service ever. Signed up my daughter in April and in October the team has no managed to open up an account for her. After registering her 3 time. We still nowhere. If virgin would not be supported by discovery there will be no reason to come here. Maybe the link to discovery made them too comfortable. Maybe if that link is cut they actually start caring more about service level.

3 Katherine Lombaard - 4 weeks ago

I love this gym a lot. But I’m starting to become frustrated by the facilities not working. The water facility by the kettle bells hasn’t worked properly in over a year. The sauna and steam room hadn’t worked in almost 2.5 weeks. Very annoying

4 Mario Demetriou - a month ago

Great gym. It gets busy during peak times. But has all the bells and whistles.

1 Cameron McDermott - a year ago

Out dated. Nothing is clean or organized. The gym layout isn’t efficient, have to walk far to get weights and take them back to your square. They are missing weights and not enough variety. nothing is packed away after use. The bathrooms are outdated and not clean, the toilets were out of order, a lot of the machines are out of order too. Personal trainers not complying to covid regulations. Cannot understand why this is a highly rated gym compared to other virgin actives across the country.

3 Blythe Stuart Linger - 6 months ago

Joined this gym about two months ago. During that time, I often experience no hot water in the showers, very low water pressure and recently a day where the air conditioning was not working. These are all a part of the core offering. Other than that, I never wait too long for the equipment, the environment is clean and the equipment is maintained in good working order.

1 Daniel Brockmann - 5 months ago

Sales person whole sold me the gym membership package lied about the package and when I went to cancel it I was told it would take 20 business days and the idiots that manage the place took so long to do the cancelation that I was still being charged 2 months after I had my membership closed. What a scam, worst customer service I have ever experienced in my life.