McDonald's Hermanus Drive-Thru

3 Lorna Rudman - 2 months ago

Since Covid we use the drive through and eat our order by the sea.
We ordered breakfast McMuffins with coffee. 4 sugars and 2 sweetners - listed as such on the till slip. When they handed the order to us through the window we confirmed with the person - 4 sugars and 2 sweetners. It was a young guy - and he confirmed.
Got to our regular eating place.
Had the McMuffin and hash brown. When we wanted to have our coffee - only to discover no sweetners and 2 sugar.
By the time we got back to MacDonalds the coffee was cold.
However, I must say they gave us new coffees with the requested sweetners and sugar.
Next time I will open the parcel to check the sugar and sweetner.
My advice - check the order before you leave.
I apologise in advance to the car which will have wait behind me.
You might be thinking I am complaining about something trivial; but filter coffee is very bitter. And this is not the first time at this MacDonalds; and after almost 2 months of no stock of sweetner

1 ΞJ Hill - 3 months ago

A couple of days ago they had nothing but fries. Today their order terminal malfunctions. I waited at the till for a few minutes. No-one bothered to help, despite the fact that I was the only customer. Guess they didn't need customers, so I left.

3 Danisha Gerrits - a month ago

The drive thru this time was quite slow. I fetched food at another drive thru beforehand and then came to McDonald's. By the time we got our McDonald's order, my drink from the previous drive thru was finished and my food was no longer hot.

1 Margot Penney - a month ago

The worst experience and the most annoying!!!! 4 X over the past weeks order incorrect everytime!!! U place the order and it's correct on the screen but then the lady starts asking questions and u have NO IDEA what she is saying, is the order not on a screen for her to see????????? they speak sooooooo badly it just sounds like baby talk, going to go inside to place my order from now on!!!!

1 Lizelle Lay - a month ago

I always received good service from McDonalds hermanus, but today I am so disappointed????

Ordered the classic springbok boerieand when I got home opened the box and all I got on my burger was a patty and a little bit of tomato sauce. REALLY.

1 Danie De Beer - 3 weeks ago

Jeez, I so wish we could get a Burger King in Hermanus… Please save yourself time and drive to Cape Town central Maccas. Will be quicker.

5 Andre du Toit - 5 months ago

I confess! We have never been to McDonald's before and never to a drive thru. But we we on the road, it was early and we were hungry and needed coffee. What a pleasure to order and literally get your order minutes later. We ordered egg mcmuffins (I think) and coffee. They were delicious, good coffee. I'll be back