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Annette Fyfer -
9 months ago
I had the most dreadful experience with a female assistant at the dispensary this morning. After tolerating her rude, arrogant and disrespectful treatment for a few minutes, I told her I would rather go back to the waiting area and wait for a different assistant to serve me, which I then did. This was not my first unpleasant experience with her and my husband has complained about the same issues with the same assistant. She then called her manager, with whom I had good interaction in the past, but to my surprise he was just as defensive and rude and suddenly claimed that he wants to be addressed in English although he has in the past served me in Afrikaans. Because of this horrendous treatment I again asked to be served by someone else who has better experience in customer service and satisfaction. One of the professional pharmacists then indicated that she would help me and I managed to conclude my business in a friendly satisfactory manner as usual. The first female person who served me kept on giving me surreptitious vicious stares in total disgust. I will not allow that the treatment I received today at Dischem Verdi Dispensary, where we have been going since it opened, deter me from going there again. I will just avoid be served by that person again.