Nespresso

1 Paula B - 3 weeks ago

THE WORST AFTER-SALES AND CUSTOMER SERVICE EVER. I have had to send my Nespresso machine for repairs 3 times now. It is leaking. Every time I’ve had to wait 5-7 working days for them to collect and deliver the machine. They are obviously not testing it properly because as soon as I make a cup of coffee, the machine leaks. They show no remorse and their behaviour is unapologetic. The representatives just inform you of a new collection date and tell you to pack the machine safely and blah blah blah. Nespresso has deteriorated substantially over the years and their coffee machines seem to be getting worse in terms of quality. I will buy another type of coffee machine because I am not prepared to support a brand that is unreliable and careless about delivering decent customer service.

1 Shawn Kegel - 3 years ago

Poor overall. Besides the fact that it’s seriously stuck away in the back, all the way upstairs-it’s very badly labeled and few know where it’s located. Staff are snooty and obsequious and have basically no time for you and couldn’t care less about explaining options or informing one of what’s available or highlighting the specials. Went in for machine, frother, 50 pods, and left empty handed. They couldn’t care less. Will take my business elsewhere.

1 Adele Lacey - 6 months ago

so disappointed. I handed in my machine for a small problem ( slow leak) , and then received the machine days later only to find out it came back more broken then when I sent it. I can’t use the machine at all, my guest house offers Nespresso coffee as part of the guest house amenities. I can’t go another day without my machine! The lady I spoke to said they have no replacement stock that I can use for the next 5 days as it all comes from Jhb. How am I going to explain this to my guests!?!?? Surely there must be a machine in Cape Town that I can use until the new problem is fixed. It’s Nespresso that send the machine back with a bigger problem and I have to pay the price??? I’ll have to go buy a new machine! I’m sooooooo angry and upset . Please can someone give me some answers? Adele

4 Dawn Williams - 5 years ago

Staff always friendly u0026 professional. Just wish we offered a coffee tasting before buying so we may include the new flavour in our purchase.

5 Kevin Grinker - 4 years ago

Favourite coffee in the world! Amazing variety. Incredible quality machines and can grab a free coffee at their coffee bar daily.

5 Charles M - 3 years ago

Good service, attentive staff and a well laid out store.

5 Jen Cohen - 3 months ago

Great service. The best coffee