Roman's Pizza Northriding

5 Daite Dve - 4 months ago

My "four in one/thick" was very tasty! Recommend this pizza and this brand. I wait for 20 mins until it's done and couriers permanently grab the orders - said enough, people like it! :)

4 Xander van der Westhuizen - a year ago

I pre ordered Zah's for the kids, by the time I got there, friendly staff welcomed me, zero issues, sanitizing station did have that gel based sanitizer in it, seriously not a big fan, it's usually doesn't smell great and leaves a film on your hands. Other than that, great tasting food. Ordered the 4in1 pizzas on a deep crust, crust was perfectly cooked, not raw like you would find at many other places, so that was a big plus. Paid R180 odd for the 2 Std Large pizzas.

5 eric lamya - 5 months ago

Best pizza with excellent service you gonna found amazing people like Ruth and her friend's I love you so much much with your nice service guy keep it up.

1 DRS grievous - 6 months ago

The staff are very friendly and always help full, I previously would have rated this store 5 out of 5 but due to management which changed the original peperoni slices to something like a russian slice coated with chilli like seasoning I was greatly upset and refuse to every buy from this branch again.

The pepperoni pizza before it was changed was one of my most favorite pizzas to buy at Roman's Northriding but after change of the proper pepperoni meat to something else the same pizza just tastes barely edible.

I strongly advice the branch manager to fix their mistake before more clients are pushed away, other than that the staff of the store are very pleasant and friendly. (Note I did order a pepperoni pizza from the Fourways Romans and it did still have the original good tasting pepperoni slices which is still delicious)

3 Shahil Dhoorgapersadh - 4 weeks ago

The waiting period is a bit long which is annoying. Other than that great nothing else to complain about ????

5 Catherine Natali - 3 months ago

A lovely, clean shop with very friendly staff. Food is fresh and delicious!

1 Jenith Varughese - a year ago

I made a telephone order to save time; the order was noted without much misunderstanding. I arrived at the venue in time to collect the order. I paid for the order assisted by an elderly lady and waited aside assuming the order was not ready (after the said 20min by the lady who took my order). After close to 10min of waiting, I was eventually assisted by the younger lady taking orders; the box was already on the rack all the time. I happened to check the order (because I've experienced it numerous times at various Romans Pizzas where I was given the wrong order) and the order was not correct - the order was just two large pizzas. The lady was not apologetic but thanked me for checking. I waited another 15min for my order and received the right order. She thanked me once again for waiting for my correct order.
As a person serving the customer, quality customer service is key for brand image and customer retainability. What sets franchise branches apart from each other is eventually their service because the product is about 100% the same. No apology, no make-up for the time lost, not checking / confirming orders with the customer, not being friendly, etc. all add to a poor service to and experience for the customer. A totally great / exceptional experience from a Romans Pizza branch is yet to be experienced by the customer that seek it.