1
Raphael de la Harpe -
2 months ago
The Winston Hotel was previously a favourite of mine. I have stayed there a number of times, whilst on business in Johannesburg. Unfortunately, the last time I was denied such pleasure, because they saw fit to place my wife and I in an (unnamed) sister hotel, because guests elected to extend their stay. So, we had to be inconvenienced, because we booked via booking.com. Secondly, we were told this the night before, whilst we were abroad. What if we were in transit and found out about this unilateral change on the day we were to arrive? Attempts to empathise was misplaced. How could they? I am only glad that booking.com resolved the matter and arranged a free cancellation, whilst we had to make alternative arrangements.
They have lost a client and our firm will definitely not do business with them.