Pezula Nature Hotel & Spa

1 Annabel Queisser - 5 months ago

On websites Pezula advertises that their hotel is ‘child friendly’ or ‘family friendly’ but the experience we had was none of these. Children are not allowed in the steam rooms, saunas or gym. Even when they are not booked and they are EMPTY! We were told the children are too young to go into the gym and we were kicked out when there was not one person there! Wouldn’t recommend coming here with kids! This accommodation is more for golfers or adults!

4 Mohammed Bin Kamal - a month ago

The location of the hotel is very good and the rooms are good too. However few improvements required and they are as follows:

1.Breakfast menu is limited .
2. Most of the staff need customer service/communication training .

Hope see the improvements in near future.

1 Kirstin Trimmel - 4 months ago

DONT WASTE YOUR MONEY ON THIS PLACE!!!! The view is the only reason i can even give it a star! Rooms outdated and worn. We got a dirty mattress full of stains for cot we requested. The service is highly lacking. Breakfast sucked, it was cold and anything you asked for would take atleast an hour, even just asking for butter. If you don’t ask for the other breakfast options you don’t get it. Staff may aswell be non existent!

The only thing 5 star about this place is the price.

Please don’t make the mistake we did, find another establishment to spend your money on. I wouldn’t even call this a hotel!!!!!

1 TAMARA MACI - 2 months ago

Poor service. Check in time already late and our room was not ready by 15:00pm and we booked the hot tub room… after check in we where told the tub is not working and we have to pay R400 extra for the hot tub. We checked in 45mins later and I asked them to call the manager…

The receptionist asked us if we loved alcohol???

No guide in how to use the tub nothing, breakfast was terrible, waiters swearing to each other u can hear them from the kitchen…. Outside pool was so dirty….

When I checked out the printed bill of drinks of that I didn’t even drank…….

It’s a 0 Star hotel

1 Thembi Zwane - 4 months ago

Service was horrible, definitely not 5 star service. Rooms were not properly cleaned, dirty robes with make up stains, dirty utensils and dishes. Service at the restaurant is beyond horrible, I have no words to describe it. You have to ask for ask for everything (more than once) , and they take forever to bring. Breakfast options very limited, same thing everyday.

5 Nosivatho Mkalipi - 2 months ago

The staff at the hotel is very friendly, food is average, the spa and its amenities are great. We were allowed to occupy the space next to the fireplace and had so much fun.

2 Utkarsh Shah - 3 months ago

First of all if you are Indian and pure vegetarian then there is no option for any veg.food so if you planning for stay hear plan with any Indian tour operator who provide goods veg food.
Secondly Staff behaviour is not at all good, not friendly
Reception response is very late in any emergency
When we stay there In My father's room in early morning fire alarm ring at very loudly and they get distrub and call to reception but they trying since early 4:30 a.m not any one answered or come to solve the ringing fire alarm bell.if there is really any emergency happens and you call to reception no one ones there to save you. So these is very bad experience.
We have veg.Breakfast there but no veg options are there all three days same things they provide
And they even can't provide Tea or masala tea this is terrible to any Indian.

Property was Good,very huge and Green covered every part. Ambience was nice but due to garden and pond area there are many kinds of flying insects and mosquito so be aware for this and in Africa mosquito are very dangerous.

So for me and for my family if any one say there is free accommodation in Pezula Nature Hotel u0026 Spa in SA I am not going there again in any condition.
Thanks Hope you have great experience.