The Point Hotel & SPA

2 dion de vos - a week ago

This was a little upsetting situation. My visit had a few Pros u0026 Cons to mention. Service from staff which were helpful and friendly was good. The view and sound of the ocean from great. The breakfast was satisfyingly nice. The little problems were things like toilet rolls were not in the room, and the staff didn't have any in the storeroom. The mildew on the bathroom ceiling was shocking, the towels smelt like they were used by the spa, the floors were slippery, no secure parking. My sister's family were in another room and they had similar issues. My folks were allocated a room on the top floor, but the lift was broken apparently for months. My folks are old so climbing 4 flights of stairs wasn't going to happen. My list of CONS can go on, but I'll leave it at this. I'm not sure how they are able to have 4 star accreditation, where I felt it was maybe a low 3.

1 Dianne - a week ago

This hotel has a perfect location, but that's about it. It's rated 4* but in actual fact feels more like 2*. We were a group of 10 and had 2 family rooms (4 sleepers) and 1 double room. One of the family rooms only had 2 towels for a family of 4. There was however, random underwear found in said room from previous occupants. The double room had no toilet paper, the other family room had a roll of toilet paper which had enough on the roll for one user; no drinking water or water for the kettle to make tea/coffee. The bathroom had black mould on the ceiling, which indicates no or very poor ventilation. The telephones are a waste as you cannot even ring the front desk. The floors are tiled and very cold, they really should consider putting a rug in the rooms to create an illusion of warmth. The shower is connected/set up incorrectly - red indicator is actually the cold water and vice-versa. One keycard worked on both family rooms. The beds are short and very hard - if you're tall, your feet will hang-over. The breakfast buffet was not 4* quality. The elevator is not operational
so one is expected to carry luggage up the stairs. The staff were friendly but that didn't detract from the fact that the hotel needs a serious change, particularly on the maintenance side of things.

1 Lizé Mari du Toit - 3 months ago

This establishment only caters for the International Indian market, as per staff's words. They offer you breakfast included but that is mainly specially catered Indian foods, basic breakfast for those who are not wanting to eat spicy foods are never filled up and if you go for breakfast after 08:00 there is basically nothing left. Nothing is done to present hygienic meals, flies all over the place.

We had dinner one evening, next morning the same mess was still under the table.

We had three rooms, they were not exceptionally clean on arrival, feet marks against the walls.

Upon returning after 13:00 on one of the days, the rooms had not been cleaned yet and the cups were visible just rinsed under the tap and placed back, not even washed. Repulsive.

Smell of mildew is strong and obvious, paired with the lack of maintenance, one tv did not work at all. Only Bollywood channels available.

On requesting toilet paper the answer was that they don't have any to give. Towels we had to share as they don't have enough for the hotel.

Horrible experience and we paid for a 4 star hotel.

1 Laura Ashley Francis - 4 months ago

NOT A 4*, MORE LIKE A 2* Not worth the location.
We checked in around 4:30 pm wanting to use the advertised Spa Tub and then have dinner, but all amenities were closed, including the kitchen and bar for dinner and drinks. When we got to the room, it did not have the shower/tub combo as advertised, it was dirty, and the furniture was sparse; looks more like a student dorm room than a hotel room. We quickly realized the hotel was not as advertised and decided to leave. The front desk clerk promised the manager would call, and we would receive a refund, but the manager never called, and after contacting the hotel many times and being given the run around for five months, we have never received the refund. The manager is shady and very unprofessional. We ended up staying at Protea Hotel by Marriott Mossel Bay Instead, which was amazing!

5 Shraddha Parab - a month ago

A beautiful property with mesmerizing views of the ocean and lighthouse. Superbly maintained property inspite of being so close to the shore. The Indian breakfast served was awesome and beyond expectations abroad.would recomend all Indian tourist to stay at this property for a wonderful experience of Indian hospitality.

1 Jolene Swanepoel - 3 months ago

We booked in and paid for 2 nights at the hotel on 12 March 2022. The balcony was dirty on arrival. On our way out for lunch, I informed reception that the bidet was not working. It was not fixed and neither did I get feedback on it. While we were at dinner another receptionist phoned to say we did not pay for the room. One of the pillowcases was dirty and the one they brought me even more so. I asked the lady that brought the pillowcase if we could have bath sheets please. She just did not return. There is mold on the wall paper. The blinds in the bathroom can not close properly. Breakfast is not up to standard......
Need I go on. I left banking details for a refund of the night we didn't stay. I have mailed the manager a few time. I'm still waiting....

3 Shabnam Noorbhai - 5 days ago

Hotel has stunning views.
Love the soft sheets.
Cleaning of the rooms should be improved and the Spa needs a revamp