Domino's Pizza Raisethorpe (Halaal) (Closed)

1 Vanitha Sinanin - 5 months ago

While waiting for my order i noticed that the staff member uses his hand to touch products instead of a spacular and he disnt have a hair net on when i asked the manager on duty she said that they have a bucket which they wash their hands in. I disagreed with that cause i can imagine after tow many hoirs do they change the water. Due to the pandemic hygience is critical. Sad that sometimes we have to give up things we simply love

1 omesan naidoo - a year ago

Sharing my experience about Domino's in Northway mall.
Today we decided to try Domino's for the first time. We ordered their chicken and mayo, BBQ chicken and a small Tikka Veg as one of my family members are purely vegetarian to the point that if she eats meat products, she ends up with sores around her mouth i.e an allergic reaction. Once the pizzas where brought to us, they were not opened to show us the pizzas the way Roman's does. We trusted Domino's that they have given us the correct order as the boxes have the labels with the pizza names that was ordered. However when we got home to eat for supper, and my family member was about to eat it, she saw that it had bits of chicken on it. Yes that's right Domino's gave us a Tikka chicken instead of a Tikka Veg pizza(although the box was labeled Tikka Veg).
My poor experience continued with them when I called them up about it, firstly the manager is new so she did not have any of the numbers on hand for me to lodge a formal complaint. I understood that she was new but she needed to be able to have such numbers on hand to deal with the situation. I had to wait close to 10 minutes before she was able to provide me with a number. Eventually she gave me the number of the owner, who wasnt really helpful at all. She ended off offering to give me a new pizza which was around 8:20pm. I denied it, mainly because I did not want any of her drivers getting arrested due the breaking of curfew. I asked for the pizza to be delivered tomorrow, she agreed without taking down my address, so I wonder where they will be getting my address from. All in all the situation was terribly handled. I suggest Domino's to spend the time and effort getting your managers and yourself the owner coached on how to handle conflict and how to speak with your customers who are not very easy to handle(myself for example).
I will rate this again tomorrow if they do deliver the pizzas to me.

After some wait, I finally got a response for which Domino's will replace my small pizza and add a cheesy roll. Thank you for that but what Domino's has done is unacceptable and unbelievable. I will NEVER order pizzas from you again and I hope this review makes everyone aware of this situation and you never experience such a poorly handled situation.

5 narish maharaj - 9 months ago

Best pizza I've ever had. Very helpful staff.

5 Arifa Moolla - 8 months ago

Amazing
Best pizza I've eaten in a while. Definitely coming back for more

3 Mumtaz Asmal - 4 years ago

Pizzas are good, online ordering was dysfunctional so customers cannot get online deals. Ordered previously using online system and on collection no one knew where my order was. By the time it was found it was colf. Need better systems in place.

3 Sarah Shaikh - 3 years ago

The pizzas taste great but only problem I've been having is when I call to order they transfer me to sccotvile and when I have said that I eat only halaal so like that I haven't ordered from you'll in while which is unfornate cause I was told by raisethope that you deliver to town and I'm sure you do still

5 Taiyaba Cassim - 4 years ago

My go to option when running short of ideas for a quick lunch or supper. Wonderful staff and service. Great specials on line..arrives quickly and on time, cuts out the drive to the store and you get to eat it hot.