2
charmaine -
3 months ago
We had the full day spa :
Our message therapists are phenomenal. Many issues, some of which were a first for me, I think mainly at a managerial level. Firstly we had our full body massage in what seems to be a stockroom of sorts, it was generally uncomfortable, cold and the towels were musty , next to the toilet. It did not encourage relaxation at all. There was a kiddies party while we were there, which was awkward but manageable.
The lunch was ok , although I wished for more salad, literally only had one cocktail tomato,no olives ,no feta.:(
The spa should try to invest in good products, their nail polish is already coming off , the was no UV light to cure the nail products , the facial leaves the skin dry. Stop using gloves for exfoliation( how many times have the gloves been used :( ) and purchase actual exfoliating products.people to go the spa to experience spa quality care and expect spa quality products which are lacking in this institution, not in keeping with their competitive pricing.
I appreciate the rustic homey feel of the spa, it could use some decorating but it’s not a major deterrent. There are lots of trees, greenery, a jacuzzi and pool which is great. The scenery is perfect. We did not get to enjoy it much due to the aforementioned party leading us to having our lacklustre lunch upstairs next to the reception area.
Consider working the slippers into the product margin, it’s very unsettling to have an extra purchase of slippers when going to the spa.
The manager did not meet us at the end of the treatment, my offer was not redeemed on my profile.
I wouldn’t recommend it yet,the only saving grace is the staff. Would revisit if changes are made especially with regard to the products used, till then best to avoid.