Debonairs Pizza

1 Portia Matle - 6 months ago

Debonairs Pizza Hatfield has a very welcoming staff that is working there. It's a shame that the food does not meet the standards of the customer service at all.

First of all, the pizza didn't have any cheese. What sort of pizza doesn't have any cheese? But that wasn't the worst part. The worst part was the fact that my pizza had so much sauce. And I'm not talking about good quality sauce. I'm talking about very cheap mayonnaise that seemed to cover the entire pizza. Why on earth would you consider mayonnaise a good sauce to put on pizza? Also, the chicken that was on the pizza looks like it was half eaten. I was far too afraid to even take another bite after what I had witnessed such an atrocity.

Another thing. How do you serve a paying customer warm cold drinks? I was surprised by how hot it was to hold. The fridge seemed to be in working condition. So why would they offer me a warm cold drink?

I'm utterly disappointed with this situation and I'm never going to be patron of any Debonairs restaurant again.

1 Melissa Mitton - 8 months ago

Constantly an issue to get my order, no communication, can't get through to the store. This happens every time I order. Can't track on the app or website.

Update: when my food eventually showed up, this is what it looked like. And it was cold.

5 Ahmed Cassim - 2 weeks ago

Amazing service. Pizzas are freshly made. Will make a special trip here to treat myself with a pizza and cheesy chips from steers. It's an amazing combo to try.

1 Thembayena Maseko - 5 months ago

The service was terrible, I came to collect my order and the guy that was there (light skinned, bit tall and wearing a steers shirt) told me to go to the till in a rude manner, at first I decided to not think much of it and went to the till. When I got to the till I asked to pay and the young lady said sit down for a few minutes am still busy, keep in mind my order was ready some time ago and she's not even serving any one I understand the stuff may be busy at times but these two people were rude but I decided to sit down. 10 minutes later I ask the guy if he would help me so I can just pay and leave but he frowned and very rudely told me to go to the lady, I went back to the lady and she was also rude saiying can't I see she's busy even the other customers are waiting, firstly unless am wrong isn't the stuff supposed to serve as much customers as they can to keep the business going? Yet these were just telling us to sit down. When I finally got the pizza it looked burnt and just had a lot of sauce. This is a great reason for me to stop eating fast foods and just cook.

1 Zanele Dlamini - 3 weeks ago

Orderd a triple decker pizza and only 1 is filled with the fillings, highly disappointed. If only they were paying attention to the food instead of shouting at the top of their lungs they'd get the orders right

2 keabetswe Sefolo - 2 weeks ago

Debonairs standard has dropped. The pizza taste has changed and prices even higher.

1 Bernard Blom - 3 months ago

Awful!!! I ordered the food at 18:15 over the app and got the food only at 20:40. This has happened to me before at this specific store. I know sometimes food will take longer than expected, but 2 and a half hours is just insane.