McDonald's Gateway PTA Drive-Thru

2 Kutloano Lebethe - 3 months ago

Service needs to be improved for customers placing orders in person. Its not really a good experience dealing with issues with the card machine or having repeating the order to the employee 5 times because we have to speak over other background noises, this could result in my order being recorded incorrectly. I hope this McDonald's can one day upgrade to the electronic ordering systems that most McDonald's have in their restaurants, it would make ordering much easier.

Aside from that the food is good and the area is clean.

5 Julia Phiri - 5 months ago

The most beautiful Mc Donald I've ever seen and spacious, there's a lot of fresh air and the view is interesting ????

1 Talia Van Schellebeck - 4 months ago

This was the worst service ever!

The drive through took over 40 minutes and it’s not because it was full of cars. This was due to the enormous amount of time it takes to place a single order.

Firstly, the man taking the orders can not understand anything being said. I kept being asked if I want a cone when I was trying to order a big mac. Secondly, I had to wait to get to the first window to actually place my order. Then had to wait for the man to call a lady to help him put through my order. This lady was on of the rudest people I’ve come across. She had such a bad attitude and could not answer basic questions such as, how much is my meal? I had ordered a regular big mac meal but was being charged for a large big mac meal.
Absolutely ridiculous service. Staff needs to be trained properly and taught basic manners when dealing with customers. A horrible horrible experience and would not recommend this place to anyone.

2 Olethabo Shihlane - 2 months ago

The place is okay, it's close to Mustang Sally's and the area is really quiet.
The staff at that McDonald's is rude, they do not listen attentively to your order. I did not have a fun experience there, also if they had a McCafè it would have been nicer.

1 Bhena 786 - a month ago

Absolutely appalling service, they mix up orders, fill the bag with only fries and when u contact them to inform them of their actions they cut the call and move receiver from telephone for a while after, so u can't contact them. 2 times in 2 weeks same issue.

1 Shandrie Van Zweel - 2 months ago

Terrible service. Repeated the order multiple times and they still got it wrong. Tried to correct it at the next window and the employees just rushed us along.
Last window would've thrown our order at us given the chance, that is how rude they were.

Honestly so sad as this is the entrance to Pretoria and the first impression tourists and outsiders will get of our city.

1 Leonè Aspeling - 3 months ago

Horrible!
Really horrible.
We ordered 4x cheese burgers (junior), 1x Chicken Big Mac meal with cream soda, 1x Grand Chicken - classic, 1x large fries.

We got a McChicken and not a Grand Chicken, the cheese burgers had more tomato sauce on than anything, 1 lost gherkin, almost no onion pieces... it was really really horrible!!!

After having an emotional and long day not eaten in more than 24 hours, one would really just want something nice to eat quickly.
We were greatly dissapointed.