Sandwich Baron Menlyn (Permanently Closed)

1 Paul - 4 years ago

Waited 2:21 for a sandwich. The 'driver' that delivered told me she is one of the kitchen staff and they should have phoned me to tell me that they don't have a driver available. She said the sandwich was only just made and handed to her when I called the first time, 1:10 after the order was made. Manager Jolene lied by telling me that the 'driver was still out on delivery and that it was his last stop' I took the sandwich for fear of losing money as when I said I would rather have a refund since 4pm is no longer lunchtime and I had since ordered MrD, she told me to 'give it 5 minutes'. She then called me to say the 'driver is in your building', another lie. Constantly disappointed since they moved my area to Menlyn branch and this was my last order. I was under the impression that my order was in transit for over 2 hours, in itself not acceptable, only to be told that due to lies and lack of communication, my order had been squeezed at the very end of the day to be delivered by someone who's job it is not. Have more pride in what you do Jolene.

1 Liezel Meyer - 2 years ago

i would like to share my multiple experiences with this branch. We are regular customers and place orders on a daily basis. Several times we waited more than an hour for a single sandwich! This is very disappointing and embarrassing for the brand.

2 Hanri Fernandez-Moreno - 3 years ago

Food is good but service sucks. Was phoned the morning of the party to inform that delivery wasn’t an option. Had to leave a house full of guests to go pick up. When I got to the shop I was told to wait and that the food was still not ready. Thanks for not keeping to arrangements and delaying other party arrangements (that was on time)

5 Jaqualine Cerveira - 2 years ago

Absolutely excellent service. Fresh tasty food and looks exactly as advertised. Lydia and Molebogeng went the extra mile today. Thank you! I highly recommend Sandwich Baron Waterkloof Glen!

1 Martelize Hamman - 3 years ago

Ordered a baked potato with chicken, cottage cheese and avocado pear. However, the pieces avocado pear was not green, but brown, not fresh, tasted awful - how can you charge customers for brown avo!!! Unacceptable!!!!!!!!!!

5 RouxVlogs - 2 years ago

We used them to make sandwich platters for a memorial service and they were ready at the time we asked them to be and even helped carry it to the car. The platters were good as well

4 Bernard Schoeman - 4 years ago

Food has been amazing each time, be prepared to wait some days tho as lunch time they are very busy with delivery orders. Hopefully they get more drivers otherwise my advise is go in or send someone for office run.