2
Nèlo Noir -
2 months ago
I'm a former AA Quality Assured Accommodation Manager and have worked alongside TGCSA, so, I'm very critical when it comes to where I lay my head.
I think it is important for your staff NOT to tell guests that this establishment is a 5 star Boutique Hotel because it really is none of that at the moment.
Upon arrival, I received a warm welcome and every staff member that I came into contact with was absolutely awesome and Cynthia did her absolute best to make us feel comfortable. I was hungry when I arrived and she arranged a very tasty platter of treats which I really enjoyed - Thank you!
I loved the fresh lavender and Jasmine flowers in the room - the room smelled so good!
The bed was comfortable and bed linen was of good quality. The electric blanket is always a good idea but I couldn't find the second switch when it got too hot at night.
Toiletries and bath salts were a ++ for me - loved them!
Although the establishment is advertised as, (and the staff is convinced) that it's a Boutique Holel, this establishment is NOT a boutique Hotel (maybe it once was). It is also CERTAINLY NOT a 5 star establishment - It does not provide 5 star or Boutique Hotel services, facilities or food. It is more of 3 Star Guesthouse/Homestay type of establishment.
We were booked for 2 nights but I only stayed for 1 night and spent the other night at a hotel close by.
The establishment is not well-kept and some areas are not properly cleaned.
1. On artival, the room was ice cold and the aircon wasn't working - Cynthia brought me a heater, which was of course appreciated.
2. Exposed electrical wires should be neatened/truncated. And the ones that run along the skirting should be dusted (those areas were shockingly filthy and dusty)
3. The blue couch in the bedroom needs to be steam cleaned and so do some of the couches in the adjacent lounge.
4. The wall in the bedroom I slept in is need of a fresh layer of paint.
5. Broken blinds in the bathroom should be replaced.
6. Bathrooms should be properly cleaned and floors scrubbed.
7. The patio furniture should be dusted and patio rails repainted or varnished. At the moment, the whole establishment looks old and tacky because it's not properly cleaned and not because you want to preserve that antique/classic look!
8. The food and food service is another issue that needs to be looked into, I did not enjoy my omelette and I know the people I was travelling with did not enjoy their breakfast nor the dinner they had the night before. Consider serving biscuits and rusks in wrapping or on a domed plate. And the milk in the fridge should be covered with cling wrap or a clean cloth. (Instead of 1L juices, provide canned fruit juice. I also did not know what to do with the kiwi fruit served whole without a knife, plate or spoon)
All in all, this establishment has great potential - with some TLC, it can easily retun to its former glory!