Coricraft Clearwater

2 Dalton W - 5 months ago

Good quality furniture, really happy with my purchase. Only downfall is that I had to keep following up on my order, which was about a month to 6 weeks late. Nobody got back to me after stating multiple time that I'd receive an update. Other than that, happy with the actual product, but the staff are disinterested, unprofessional and mostly incompetent. I'd suggest this store owner gets some staff replacements at this branch, because I'm sure training isn't the answer. Respect and professionalism should be self-explanatory.

2 Shawn Kegel - 2 years ago

Very average service-went in to select couch colors and take samples to my wife-after. The display had few left(if one or two of the not popular ones). Manager and sales rep had 30 second “check” in the back and said there was nothing available-other manger/sales person was having loud phone conversation-I can see why the store was basically empty.

5 Nadia Bhamjee Bhabha - 8 months ago

I purchased a mirror from this store. It was an off the shelf item. But the service from staff member Nathan was excellent.
I saw the mirror the day before. I then called the store to find out the price. The staff member remembered which mirror (I did not mention which mirror) I was looking at and got me the price. I then asked him to have it wrapped and ready for me and I will come through at the weekend to collect. To my amazement the correct mirror was ready and waiting for me all bubble wrapped and at the till.

I thought that was amazing service.

Previous service when ordering my couches were completely different but I thought the mirror purchase deserved a rating

1 Glynis Boyce - 5 months ago

The worst ever experience from coricraff clearwater. An order that should have taken 4-8 weeks for delivery, have now taken 4months to get delivered to me. And every second week they just come up with excuses after excuses. Will defnitely not buy from them ever again.

1 Maureen Thomas - a year ago

Poor Service. Bought a leather couch. After delivery we ordered a one seater extension unit (that cost nearly a 3rd of the original purchase price!!) It arrived without the clip in bracket. Clearwater staff told us "that's how it comes"... Hello!! Logic u003d it is an extension unit - not designed to be a free standing unit!
Why is it an issue to get the bracket?
We are even willing to pay for it...
It would be easier to book a trip to the moon, than dealing with Clearwater staff to order a bracket from the factory!!
Nearly 2 weeks later, after an official email "complaint" we are still waiting for an answer!!

1 Kelvin Lebruh - 3 years ago

Starting to believe that Coricraft does not value the customer experience. The manager and sale rep made me feel like they did me a huge favor on the price which was the advertise priced. They say they will keep you informed during the process but they never do. It's been a month and I have heard nothing on a headboard I bought. This is the second time for this year I am experiencing this bad service. I thought by trying another store the experience might change but I was wrong.

1 Martin B - a year ago

So..after visiting Rochester...I popped into your branch..and to my amazement another salesman focused on his cell phone rather than the customer.

Guys..train your staff up..start offering excellent service. You can't afford to offer less in this economy.