Pizza Hut Village @ Horizon

1 Gemma Cameron - 8 months ago

I waited for my order for over an hour, everytime I called they kept saying "it's on its way" I called for the third time to speak to a manager and instead of resolving the problem he sat and argued with me, and said it was my fault, he didn't offer me a solution but bluntly asked if I wanted the order or not, I told him to send it, and when it arrived this is what it looked like. I am so so upset with this shops service this is not the first time I've had problems ordering with them. There customer service is absolutely terrible. I can absolutely say with certainty that I will never order from them again, and I wouldn't recommend it to anyone either. I hope management takes action to resolve this issue.

1 Di Yi - 10 months ago

The bottom pizza in the double pizza box completely melt and stick onto the bottom of the top box, because the box they use gets so soft when it is hot and they do not use the support to hold the top box from collapsing down. Ordered 2 double pizzas and both bottom pizzas are completely messed up!!

1 Morne Bosch - a year ago

28 July 2021 @ 18:33pm.
I will not recommend this store to anyone as the staff who were working were not wearing clean clothes (dirty bike jacket and a dirty drymac) while handling food and packing them for clients. Upon complaining about the dirty staff attire and how untidy the shop is I then requested for my money to be refunded, the cashier told me "sorry they can't as they already rang up my order" and then looked at me while shrugging his shoulders???.
I then confronted the manager to enquiry about the dirty staff attire and the general untidiness of the shop. He did not seem to understand why I was complaining which makes me think this has been going on for a while hence his confusion. What bothers me even further is that the shop displays HALAAL signage, again ,I'm not sure if this even means anything to the people who manage the shop.
I do not recommend for anyone to use this facility as the manager does not seem to mind that his staff wear dirty attire while handling food and for his staff to work in dirty conditons and thennof course there is the cashier who is not undereeaing either-please see the photos as taken.

1 Caitlin Avril Breedt - a month ago

Asked for cheesy bits crust, was told that the bits and stuffed crust were one in the same... Well no, even the menu had 2 DIFFERENT options. Needless to say, we did not get the bits, and instead got a stuffed crust. The tomato basting was not spread on the pizza, instead I encountered pools of paste in different spots of the pizza, really not a pleasant experience especially as it tasted like store bought packets of tomato paste were just opened and dropped on the pizza in random places.
Extremely disappointed, especially since three pizzas cost over R400, which would be fine if we actually got what we asked for.

1 Kelaine Samlall - 4 months ago

On 2 occasions our order was messed up. The 1st time we ordered a large they sent a small square boxed pizza. The 2nd time i ordered veg they send chicken. Please pay attention. We already wait long for our food and ontop of that its a wrong order

1 Wynand Britz - a year ago

Pathetic is a kind word. Ordered Pizzas that only got to my home 2,5 hours later.
When it arrived the avo was black allready. The lies about why it wasnt delivered was really a terrible touch to an even worse experience. Ordered 1850 and eventually having the food 2120 is not acceptable in any way.
Pizzas were inedible dry and ended in the bin after making numerous calls and having to fetch the pizzas myself after having to tolerate staff talking nonsense. The back-end staff were not wearing masks as per government regulations as well.
Just save yourself the trouble and avoid Pizza Hut forever

1 Fatimah Edwards - 2 months ago

This is normally my go to for pizza but I was so disappointed with my last pizza. The base was raw and soggy and the vegetables hard and raw as well. Terribly put off I won't buy here again.