1
Elmarie Seegers -
7 months ago
What a horrible place to stay. This place does not even deserve one star. Photos is deceiving. We stayed from 23-27 December in the house and flat. They told is the restaurant and pub will be open during this time but only to be told the day we arrived that they decided to close until 27 December. The fridge in the house was not cleaned and the fridge was left with ice water that melted and frozen again, we could not use the freezer. The shower curtain was covered in black mold. We removed it and told the office the same day. The curtain was never replaced. No hot water to shower for 3 days. The furniture is old and smells. They cover up the shredded arm rests with carpets. No proper utensils, not even a egg lifter. The pots for cooking is old and cannot be used properly. The lits does not even fit on the pots. The swimming pool is covered in black mold and the play area for children are not safe. We had to go to other resorts in the are and pay extra per day as we could not make use of their facilities. On Christmas day no staff was available at the resort and people from outside flooded the place without paying anything. The place is not safe. From the first day we arrived I went to the office and told them that what we payed is a disgrace and we are not happy. We tried to get other accommodation in the area but all the places was fully booked. The towel and toilet roll rails broke off, the cupboards was in the kitchen was covered with black mold, the fridge did not work properly. Open view was promised but has not worked since the day we arrived. Tv was not working. The day we left I showed the lady from the office how horrible the place looks and even told them during our stay that we are not happy and cant believe that they are renting and asking people money to stay in this place. We paid a lot of money. Only response was that it is actually rented to contract workers and that they apologies. Staff is friendly so that is the only positive response from our side. Stay away from this place. We took photos of everything and is not going to leave this here. Health and safety as well as the tourism department is going to hear from us. You should be ashamed of yourself to take people's money and false advertising. We asked for the owner's contact details but he is not picking up his phone.