Audi South Africa

1 Fred Geldenhuys - 3 months ago

Hi, I bought a Audi RSQ3 from Audi Rivionia (South Africa) last week.

What a bad experience:
One would expect an approved Audi should have undergone extensive checks....
• the keyless entry did not work and I had to bring it back this Monday past. It was like this on the floor - why do you try and sell a car with out fixing it?
• When financing was arranged I was pre approved for prime -1 %, which was then changed to prime for some reason. I don't think any banks were approached other than ABSA. I got a prime -1 rate the next day on my wife's name but was told it is to late (2 days after the contract)
• When i got home with the car i realized there was no manual or service book in the car. Imagine the disappointment wanting to go through all the functions on a RS car with your teenagers - but no book! But i Asume Audi is happy that their future RS buyers are lost
• when the car went in i was phoned within 30 minutes by someone wanting to repair the windscreen?!? Why was that not part of the pre checks?
• i asked that a vibration be checked - which turns out to be a fly wheel that needs to be replaced

So now I bough an expensive car that requires engin/gearbox repairs two days later.

Best of all - no feedback since Wednesday untill Saturday morning - did not think that is the German way.

I want this deal undone now!!

Regards
Fred Geldenhuys

1 duduzile koko - 2 months ago

I am actually upset with the level treatment I received from the Audi Bloemfontein Dealership. In March 2022 I bought a Audi A3 TSI at the branch and was one provided with terrible service from me not receiving my car registration documents on time and having to drive with expired permits. 3 months into my purchase the car started peeling and I was never advised that this car was in a car accident or had any paint job by the dealership. I notified the sales person Vincent and he ignored me after I logged a complaint with the bank and Audi SA Jean who is the manager contacted me. He requested that I get 3 quotes and they will fix my car. I went to 3 auto bodies mind you using my work time and petrol because auto bodies only open weekdays. The auto bodies wanted 250 or 450 to generate quotations for me which I relayed to Jean and he advised that he was ok with one quote from the one Auto body. So I paid 250 which has still not been refunded to me and got a quote. The quote was then send to Jean and he read understood what was to be done to the car at no point did he question the quotation. He accepted the quote and booked my car in. Yesterday my car was dropped off at the auto body shop where the driver from their branch brought me the courtesy car which mind you was wrong not what I had requested. The gentlemen his name is Xolani was showed the other chips that where starting on the car. This morning I call the auto body only to find out that Jean instructed the auto body to not do certain jobs as per the quote he accepted. This was done behind my back and I had no knowledge of this. Now he is going back on his word and not wanting to honor his agreement. He is now giving me attitude telling me that this is a used car and he cant be held liable. They failed to do their due diligence when the car was bought from the previous owner. I am paying for this car monthly without fail and I don't appreciate how this matter is being handled

1 Fanie Masango - 7 months ago

On the 29th January 2022, I called Audi's Roadside Assistance as my car (bought in 2020) was displaying an error to check coolant. I advised them to take it to Audi Sandton or Rivonia as I'm familiar those 2 dealerships but they told me they had to take it to one closest to where I was stuck.

Monday on the 31st January 2022 I went yo Audi Centurion on to find my car wasn't even booked in, and they only booked it in when I got there. Tuesday 1st February 2022, I was called to come collect it as they can't find the issue. I collected my car thinking all was well until the warning light came on again and had to return it on Wednesday 2nd February 2022. They told me they'll update me on the progress but they never do I'm the one who has to call to get an update and I'm always greeted by a rude service advisor. Who keeps asking if my car was involved in an accident which it has never been and I would've taken it up with my insurance if it ever was and not Audi.

On the 4th February 2022 the rude service advisor calls me to tell me they'll strip my car to see what could be causing the issue and that they'll give me a courtesy car once they've found the issue as I'm dependent on my car to do my job.

Til today I'm yet to get update on my car which they still haven't looked at or even stripped. I'm failing to do my work because of this appalling service and rude service advisor. All I want now is my car to be fixed or give me something I can use to do my job. After so many years of being a loyal Audi consumer my time with them has come to an end.

1 Donaloza Nxele - 11 months ago

We're very disappointed with Audi and definitely not buying it again. We're driving our 3rd Audi, A5 2018 model, very beautiful car but
sadly extremely troubled. Since we bought the car we have been experiencing squeaky noise from the brake pads, they say it's the material used and unfortunately there's nothing they can do. The car is only 3 years with 70 000 km and the squeaky noise has become a permanent feature of the vehicle everytime we use brakes. We have tried to raise the matter with Audi SA and it fell of deaf ears. Right now I can't wait to get rid of this vehicle.

1 Ashlin Singh - 4 years ago

This is the worst experience that I have ever encountered. This dealer(Audi Centre Sandton) needs help. My 2013 RS3 which I bought in October 2017 and had for 1 week until it broke is sitting there for almost 7 weeks for a single piston replacement. I still don't have confirmation on when I will get the car back. The car has a damaged piston which seems to be a common issue on these engines as the same issue is experienced by many people. With knowing this Audi insists on only changing the one damaged piston knowing that there is a quality issue with all of them. I don't have any detail or proof on whether this damaged piston also damaged the cylinder wall and better be getting a full report that this was checked by engineers and also a guarantee on parts and workmanship. I was a huge Audi fan and have had 5 of them over the last few years but I am sad to say that my wife and I will never buy another Audi as the service to customers is pathetic. I have no confidence in this brand any longer and will not have piece of mind in future as it seems that the bare minimum is done when repairing the vehicles just to get them running. For now just get my car back to me so I get rid of it as well as my S4 and switch to a brand that actually cares about their customers. Oh and thanks for assisting me with an A1 after 6 weeks of having to find my own way. That's what I get for investing an a RS.

1 Patricia van jaarsveld - a year ago

I bought my fourth Audi from Menlyn Audi and experienced fantastic after sales service every time.

It is however with great disappointment to write this review on Audi Centurion's service.

Due to the fact that I stay reasonably close to the dealership I have started to service my new Audi with the Centurion dealership. On all occasions I had to take the vehicle back, if it was not for filter cleanings, then it was for something as small as key battery replacements. On my last annual service, now in December I have asked them to also include the holiday check seeing that I was driving down to Cape Town for a week. Yesterday on my return in Laingsburg, the display unit prompt me that the Selector Lever was faulty. On phoning the service department the service desk was not convincing enough that I could proceed with my journey without having the issue looked at without damaging other parts of the vehicle.

I must say it was a daunting experience driving this distance woman alone.

1 ADRIAN HOCHMAN - 3 years ago

I regret being so loyal to Audi , having purchased 6 various models over 6 years and being so loyal to there brand until recently. I replaced an exhaust back end at the advice and direction of an Audi technician at Audi N1 City. I did this as I have never changed a single part on any Audi in the past and I passed the A3 on to my son who wanted dual exhaust pipes. We went to Audi N1 City to get advice first, they cLled a technician ( this can be verified with the salesman Clayton ) the technician advised that we will not loose our motor plan as long as we do not remove the catalytic converters. We did as he said. 3 months or so later the turbo blew. Audi cancel my warranty and refuse to replace the turbo. They quote 40k for new turbo. I went to various turbo experts for advice who all said that the turbo blew on the condenser side and has absolutely nothing to do with the exhaust. Audi says it’s the after fitment that cost us our warranty.

Now I am in Canada and have been to speak to a senior technician about what happened and showed him pictures of the failure. He said the exhaust did not cause the failure.

Audi offered me no option, no discount nothing at all and forced me to take the car to real turbo experts. The cost of repairs was around 13k.

Same exhaust on the car, been perfect for 2 months. Audi you just lost a passionate and extremely loyal customer. If you questioned you technician maybe the truth would have come out , but you chose not even to find out who he is. What a pathetic bias , one sided investigation.

I had just purchased an A1 a few month before this A3 issue and I am so upset I will have to continue to deal with you until I am able to recover my money on this car which I paid cash for. You are so short sighted as I was negotiating with the salesman Clayton at N1 City for an RS3 and another A1 for my daughter without any trade ins and cash deals.

Audi your attitude not only deprived me on principle to buying another Audi again but also your handling and investigation of the issue has cost you negative press and I am sure it makes no difference to you to loosing me as a loyal repeat customer and enthusiast. I am just a number to you.

All the best

Adrian