Cape Town Marriott Hotel Crystal Towers

4 Andre Cheah - 4 months ago

Have stayed there twice now. Service is great.

My only complaints are that the 2 times I have stayed, I had some maintenance issues. First time. Shower needed to be unclogged and curtain stick fell off. Second time, power socket didn't work and ceiling light was hanging out.

The breakfast was great though and overall all the staff were very polite and helpful. Overall still great!

I will be back a third time for work. Let's see how it goes! They say third time is the charm.

5 S N - a month ago

I stayed here in April 2022 during my visit to Cape Town. The hotel is fairly modern, the rooms are nice and spacious with a decent view. The design of the rooms is quite interesting actually. As a bonus, the hotel is right next to the mall, so you have a great selection of restaurants and such. Also the staff was friendly.

5 Davinia Dickens - 5 months ago

The Marriott was absolutely lovely. I loved the service delivery. The valet service was absolutely spectacular, we were told it would take 10mins but it was always less which was impressive, we spent the weekend there and we did not have to worry about parking whatsoever as it was taken care of each and every time we arrived at and left the hotel. The breakfast staff were friendly and helpful. The breakfast is something I'll never forget, there was everything I could imagine of having at breakfast and more. I was specifically impressed that they had smoked salmon as a pescetarian who is always short of options. The rooms were clean and the aircon worked perfectly. The view was stunning and my birthday weekend was nothing short of perfect as the Marriott did not give us any problem whatsoever, it was just surprise upon surprise of outstanding services and more than what I expected.

5 Mei-Mei Schippers - 4 months ago

Just like anything there were things that went wrong, hpwever the service that followed, l was so impressed by. The duty manageress Lisa, made it her personal mission to smooth over things and go more than the extra mile to ensure that my husband and l enjoyed our stay to the fullest and l appreciated her gestures so very much that we will definitely be returning, gladly. Thank you Lisa for being a diamond amongst all that went down,it what could have ended extremely badly.

5 Ruru Mabasa - 4 months ago

Overall beautiful hotel. A little different with the colours and design of the room. I needed some queit and the hotel gave me that. Appreciative of Don at the front desk. His tone was very welcoming. For a business trip, ideal.

3 Diran Diran - 4 months ago

When arriving it seems to be and excellent choice!warm greetings beautiful foyer. Amazing atmosphere and restaurants.Then you get to the corridors, which are dark.The room was most disappointing!the carpet was absolutely filthy!!!tub had hair in it. Very outdated tv(limited to 9 channels)not impressed.However being next to the mall is a plus! The fitness room lol, no machines work,the weights are good.Overall they could do some much better.

2 Ying Qiu - 4 weeks ago

Very disappointed for a 5 star hotel! Made online booking for special deals early check in and late check out for my husband birthday weekend away. I have phoned before hands to let them know there will be a 6 year old boy and if they can also do little thing for the birthday even just a small piece of cake, the booking lady name Ulanda said I can up grade for extra R300 for extra bed and bigger room which I am happy to do so, I have also confirmed with her twice with early check in if including breakfast and she said yes, that’s part of the special.
On the day we arrived the reception very rude and rolled her eyes on me said no deals included breakfast and at 8:30 the room is not ready, we send up paying full price if breakfast for two.
End up there was no extra bed for the child and also NOTHING for my husband birthday not even a word to it.
The bed is very old and uncomfortable, I end up not sleeping well as every small movement of my husband and my child I can feel it, the bedding is inside out and the beds are broken.
Not recommend for any business man to sleep there as there wifi also very slow, I couldn’t even open a page.
My husband took me for Taj 5 star hotel and we had a wonderful time so I book Marriott as I think it’s a standard for a 5 star hotel but no!
The mirror by the sink is falling apart, very badly fitted after someone break it in the first place.
Not worth to call this hotel as a 5 star hotel. Very bad experience.