1
Biren -
a month ago
I felt cheated! We had broken down our bookings with Radisson into 2 parts. 2 nights, away for 3 nights and back for 4 nights. We were considering between this Hyatt and Taj. We decided to give this a try for the first part of our stay and based on our experience, decide about 4 nights later.
Our initial stay experience was near perfect. The 2 bedroom residence we had selected was spacious with washing machine and dryer. 3 bathrooms with showers, an additional small room etc. so we decided to go with them for the latter part of our 4 night stay too. However before confirming that booking we called the hotel to confirm if we can get the same or exactly same kind of residence. We were assured that we will get exactly same type.
We reached late night for check in, tired after long day drive. We were allotted our residence and as soon as we stepped in our problems started. Firstly it wasn’t at all the same type as promised- there wasn’t that extra small room (which can be let go), rooms much smaller that won’t fit 2 people walking around the bed at the same time, no space for keeping our suitcase which had to be opened up in the tiny hall cum dining area, washing machine without dryer (no provision to hang dry clothes, might as well not provide a washing machine), one side of the lights in hall and main bedroom not working making that side of room dull and dark, hall AC would not change to heater nor will it reduce the temperature (non- functioning thermostat), and the worst of all problems - out of the 2 bathrooms provided, only one had facility to shower!! The other bathroom only had a bath tub WITHOUT A HAND OR OVERHEAD SHOWER, and the staff argued with us that that’s how one must take bath!! They expected us to fill the bath tub each time we want to take a bath!!!
No apology from the staff that the person who promised us exact same type room over the phone made a mistake. The staff were almost non- cooperative leaving us feeling unwelcomed and under- served.
Finally since we carried our persistence till next day morning, they agreed to give us an extra hotel room. Our family had to separate into 2 rooms on totally different floors (where the same lift will not even take you) just for the sake of having another bathroom with a shower to be able to get ready without waiting in the line for that one shower!
My trust from Radisson is vanished. Till now, in any city we would go, we would blindly go with Radisson which stood for good location and great rooms. NOT ANY MORE!
Btw, One of the days was my birthday and as a good gesture they sent some cake and sparkling wine to our room which was great. We left the wine in the fridge and decided to have it one of the other nights. We open the fridge and the wine’s gone! ???? Thanks for the nice gesture Radisson!
