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Elizabeth Clinch -
2 months ago
I stayed at the Vineyard for one week on business. Unfortunately, a pair of earrings were stolen from my room during my stay.
I informed the hotel staff. While they stated they would recover my earrings and that they took the matter seriously, they repeatedly stated that my earrings were "lost" rather than stolen. Their reasoning was that the one member of their housekeeping staff who entered my room did not report seeing the earrings.
To my knowledge, they took no corrective actions. Unfortunately, this had a very negative impact on my stay at the hotel.
If you are travelling to this hotel, I would beware of the security of your valued possessions. While there is a safe in the room, it is not large enough to fit everything.