Virgin Active Gym Waterstone Village

5 Devison Kamanga - 3 months ago

Went to the pound gym session after insistence of my colleague. I normally go to the Sanctuary's Virgin Active.

I must say, I love how this one is so spacious. There's more than enough machines and equipments for everyone.

And the pound class was excruciating. AND SO MUCH FUN! Really great way to take out the stress and tension of the week. And the instructor is so energetic which makes everyone energtic and give their whole. Would definitely come again.

2 Monique Platts - 2 months ago

I joined this gym over a month ago. They still haven’t been able to activate my membership in the app or give me access to the sign up promotion I was promised. (30 free smoothies). This is because I joined under new details that differ from when I was last a member. (Change of email address, phone number etc). Apparently the Virgin Active system simply can’t cope with this very trivial and commonplace issue and their IT Department has no clue how to fixed it!

The staff at the gym have been very friendly and concerned and have escalated the matter but so far to no avail. Even the Senior Training Manager has been unable to resolve it thus far.

If Virgin Active can’t cope with something so basic I will very sadly have to cancel my membership ????

5 Melissa Phelps - 3 months ago

My 5 day a week go to venue. The strength training area tends to get over crowded and can cause a delay, which is a bit of a pain when you pressed for time. I love the gym overall and most staff are friendly and helpful.

1 Andrew Mac Gregor - a year ago

Poorly maintained. Tiles in pool missing ( no mosaic tiles left at all and full of mould ) Showers ether have no pressure or squirt water all over the place ( reported to reception and been using showers for over two months now with no change ). Equipment not maintained ( with parts missing or Padding loose) Equipment that has screens mostly don’t work (it’s a joke) . Sanitizing bottles dirty. Bins overflow and paper towels not replaced throughout an entire hour workout. Obviously Can’t take photos everywhere as it invades privacy. This isn’t just one day. Or one week. It’s constant. Bad management and never visible. Must say ... Cleaning staff do try their best.

For a premium club it is very poorly run and not maintained. As if by clueless people.

2 André Boshoff - a month ago

A standard gym who seemingly struggles to get this gym in tip top shape. Too many issues too often. Complaints and suggestions to managers fall on deaf ears.

5 Hilary Dutoit - a week ago

It has a good environment with friendly staff and fantastic equipment. I love going to Waterstone village to work out.

5 Wilmarie G - 6 months ago

The gym was recently renovated and it looks great!

Staff are friendly and always helpful.

They have ample equipment and a great weight training area, 25 m pool and smaller,heated pool. Sauna and steamroom. A wide variety of classes and just generally a great vibe. Awesome place to train!