Virgin Active

4 Joseph Omidosu - 4 months ago

Great gym with clean environment,great equipment and friendly staffs. Peak hrs can be busy with lots of people.

1 Jack - 2 months ago

SCAM ALERT: I cancelled my membership in person (had to come in early to see the manager before I left the country) and was charged a cancellation fee as agreed. This should have been it. Well they continued to bill my credit card for two months before I realized they were stealing from me.

They dodge you on the phone, put you on hold, pretend they don't hear you etc. Absolutely horrendous service and pretty sure they intentionally defrauded me (particularly after seeing reviews from other people who experienced the same thing). After hours of dealing with my bank, they reversed those fraudulent charges but the gym claimed that I still owed them the cancellation fee and that the charge I referred to (which happened to be the exact same amount as the cancellation fee) was actually the bill for two other memberships I allegedly opened on the same day that I cancelled my own and left the country. They continue to pursue me and refuse to accept the fact that this would be completely ridiculous for me to do. Had to send them pictures of signed IDs, sample signatures, signed affadavit etc. and it is still ongoing.

Too much of a headache - go to another gym unless you feel like fighting an ongoing battle for months to keep them from defrauding you.

4 Uvile Kweyama - 2 months ago

Love it here. Best people, service, i never struggle to find parking, equipment well maintained and such fun classes. Just wish there was a pool

3 Rohan Zax - 4 months ago

Yah not pleased with their service and policy
Not understanding and vultures for money.
I'm putting 3 stars cause others have had good experience that's why I wanted to try with them but I would go with another gym that understands humans and not there just for the money.

1 Sally Riese - 3 months ago

I feel disappointed... Hope end of this month will not deduct into my account!!! again!!! I cancel my son Due to his not to used his Membership account, on May 24, 2022 I pay for membership cancellation.. And now 2nd June deducted from my account!!! Why???? And I ask to reverse my money back until now I'm still waiting hope you virgin active solve this matter..

2 PokeGo Walking - 2 months ago

The workout programmes were amazing! But this particular Virgin Active branch in Kenilworth centre isn't really appealing to me
It feels boxy and its not as nice as the other branches

1 Bro It's toomuch - 8 months ago

I cancelled my membership a few weeks ago however they kept charging my account for the month afterwards. Whenever I call, usually in the morning when the line isn’t as busy they intentionally put me on hold for about 15 minutes before my airtime runs out.or when I select the option to be called back, I never got a call from them. At the few occasions they actually picked up the phone they keep transferring me from department to department and eventually putting me on hold. Such a low customer service management for such a good and big brand. Very disappointed. Just know that leaving them isn’t going to be as smooth and friendly as joining them.