Protea Hotel Fire & Ice! Durban Umhlanga Ridge

5 zandile magaqa - 5 months ago

The only thing less than spectacular in this hotel is the club across the street, which the hotel unfortunately cannot remedy. Every single other thing was absolute perfection. Wherever you encounter staff here, it will be a pleasure. The rooms, amenities, restaurant (for breakfast), ease, everything was wonderful. Well done on giving us the best stay.

5 Matt Lee - 2 weeks ago

Got a room upgrade due to being Marriott gold members. Stunning apartment rooms! Great service. Breakfast buffet was delicious. Ala carte menu was a bit pricey though... Wonderfully situated, right across the road from Gateway mall

4 Tseke Katlego - 5 months ago

Check in was very smooth sailing. Very welcoming...
Rooms are very refreshing but very uncomfortable bright in the morning. A black out curtain would be nice.

Service at the bar not so efficient.
No one checks up on you after you have received your drinks.

Isaac on the other hand... What a gentle soul... Very welcoming, very helpful making sure we enjoy our breakfast....

Chefs around the breakfast buffet and egg station need to smile a little.

Overall 8/10

2 Carl Van Dalen - 5 months ago

The hotel and surrounds are very pretty and well kept. It looks amazing. The front desk and cleaning staff are helpful and friendly. But service around the bar and restaurant area (kitchen included) is unbelievably slow. The general feel around the hotel is very stiff and impersonal. Feels almost like you're coming to boarding school.

5 Debbie Allen - a month ago

We were seriously impressed with the new look. Stunning new pool in what used to be just a garden. The theme everywhere is the beach and surfing. We had lunch - impressive burger and chips, and a lamb shank with mash. Friendly and helpful staff.

5 Vanessa Naicker - 3 weeks ago

I have been to this Hotel for the first time in August and it was pure joy from the moment I walked into this beautiful place ????
Every experience was a deep breath and take it all in ????
The food was delicious. Desert was just as amazing ????
Truthfully the beauty of this place stems from the staff and the training the company gives them to deliver an experience as professional and consistent as theirs. Thank you all for a day of pure bliss and a memory that is treasured in my soul ????

5 Monique Lee - 3 weeks ago

Was treated with a welcoming respect from the first day I got here. The staff is friendly and always goes the extra mile to make you feel at home. Absolutely love my surprises when I get het to make me feel at home. Will highly recommend this hotel.