2 Nicolette Moyce - a month ago
I ordered a pizza for myself on a Friday night expecting a long delivery because it was Friday. Long indeed. The pizza took 1 hour 10 minutes to get to me and it was cold (they are 6km from me). I ordered a pizza with avo and there was no avo on it. The staff said there's only 1 delivery guy working (I'm not sure if that's in general or just that Friday). If it's in general then really guys, spend the money to get another delivery man. Especially on the weekend. Your pizzas are not cheap so it's important to go that extra mile for your customers.
Anyway, I phoned the manager on duty when I got the pizza and complained and he offered me a free pizza and a I think he said a cupcake the next time I order from them. He did really well there as I was agitated and he was calm and kept professional.
It was a while ago and I can't remember who I spoke to, so unfortunately I didn't get my freebie. Do I want to go back? No I don't.