Sheraton Pretoria Hotel

4 Jacky Donovan - 4 months ago

Absolutely beautiful hotel and my suite faced the Union building so had a terrific view.. Spacious room, great furniture and with a TV in both rooms. Peaceful and with good WiFi. Excellent selection at breakfast. Staff were polite and helpful. Handy that there's an ATM on site.

Unfortunately the place lets itself down in a few areas. The suite had no ceiling lighting so was very dark and it was difficult to work or read at night as there are only table lamps. The room service food was barely warm. I was hungry so couldn't face sending it back and having to wait further. The coffee machine wasn't working at breakfast so the staff made me a latte. Why on earth would anyone serve it in a 5-star hotel by giving you a wooden stick to stir it with when there's an array of cutlery at breakfast? It was like 5 star meets McDonald's.

5 Piet Ledwaba - 4 months ago

We had a wonderful weekend stay, from check in; it was short and professional. However the Porter could be more welcoming.

We then informed a lady on Friday night who works in the restaurant that tomorrow (Saturday) we celebrating our double birthday so we wanted to reserve a table.
She simply said to us let me take it from here and tomorrow I'll surprise you (Just like that).

Saturday morning we had room service breakfast and we were informed it will take about 20min, however it only took about 12min (Talk about efficient service)

We skipped lunch, we went out.
The room was neatly made up upon our return.

We wanted to order some drinks but we were told that we can not sign them to the room and clear them upon check out, I found this very odd but a bit understandable. Maja tried to assist and referred me to Reception to make arrangements but was immediately denied, even though I offered to leave a valuable item by them.
It's really not nice swiping the card for every purchase especially when staying for over 1 day.

Dinner time:
We were welcomed with a warm smile by the lady we spoke to last night (Friday)
She kindly informed us that the table she reserved for us is surrounded by other guests, "would it be alright?" We were okay with that.
To our surprise, the table setting was extremely beautiful with with a pure white runner and red rose pedals, neatly folded and tight napkins with the hotel name on the ribbon. It was out of this world, this is where we came about learning the name of the lady (Lizzy) it was only right we call her by the name from there.
She made sure we had a wonderful, perfect evening... the service was great. The other lady also came to check on us at least twice.
(Thanks for the birthday cake)

Sunday morning we had breakfast in the restaurant, I must say breakfast is really amazing. We ordered 2 omelets and they were done in a very short amount of time; they were very tasty.
However I picked up during breakfast that table clearing was a bit slow, several guests were walking around looking for tables. This could help by clearing the tables while people are still seated, it makes it easier. But then overall experience was really amazing.

Thank you so much Sheraton.
Special thanks to Lizzy!!!

5 Hlonela - 2 months ago

I loved everything about this place ❤️ its location to the view we had from our room. Loved the room and room service and politeness of the staff. I'm a chef lover, so yeah I loved the chef ????u200d???? on my special requests for specific meals and alterations on certain foods ????. The place alone is stunning beautiful. It is also very close to the zoo and the union building with a safe underground parking. We enjoyed our stay here with my Fiancée and we are definitely going back ????????. Thank you Sheraton management.

3 Calvin Reddy - 4 months ago

Overall a satisfactory experience. Location of this hotel is good as it is central to most places. Service was good. Did not eat at the restaurant as it is very overpriced. Rooms were adequate and clean. Issues: 1) Aircon didn't work properly, blew hot air regardless of setting. 2) Have to pay for parking on top of your stay at the hotel (why is this not complementary), and parking basement had a strong urine stench.

1 Mpho Matshego - 4 months ago

The basement parking is stuffy and reeks ....urine. Not sure. But unpleasant. But once you walk into the generous reception area ts a classy;old ;good... well furnished establishment crying out for a bit of restorative maintenance. A barista is available for your fix..... the service is very good. The gardens are awesome...

3 Bregt Vanswartenbrouck - a month ago

The hotel can use some fixing upping. Overall the communal areas look nice but the rooms are a bit aged. The breakfast was very nice as well as the service while checking in and out. Overall good value for money.

4 zaynab asmal - 2 months ago

Bongi the chef made delicious omelette s. ???? lovely breakfast
Very pleasant staff
Very comfortable smart hotel. Sofa chair in bedroom needs to be replaced. Seen it’s days
It’s Opposite government union buildings ????.
Area around hotel dodgy So if you have a car it’s better.
Great value for money