50 Galena ave. Helderkruin.Affordable Luxury.

1 Ntombi Phiri - 2 weeks ago

I cannot even comment about the service. So I booked this place more than 4 was ago for 2 night to celebrate my 50th birthday.The service I received was disappointing from the phoning for confirmation time of arrival, to getting or confirming the venue, I was told over the phone don't be impatient, then I finally got the place I was told I was too early when I got there around 13hrs. Ok because we needed to go to the shops I requested a fridge to pack my perishable . the staff were welcoming and friendly. NATALIE on the other had no respect for people,respect for business .When we came back frm the shops we went strait to the room where our perishables were at, and the room had 3 people unpacking their stuff. I was told another place 5 munites was arranged for me By NATALIE She further said hurry before the place is taken you will pay the same amount but I didn't I paid R400 more. I am not happy with that service .she is rude unprofessional unfriendly she doesn't deserve the business even though the place is nice .but entering the gate was a nightmare it's steep I rolled more than 5 times that was not an issue the treatment was extremely bad.i had to spend more than I budget for.
They shouldn't say pay at the property if that is going to affect confirmation of the booking. Natalie your hospitality sucks you dont treat people like that you messed up my lifetime celebration. Why was my room not ready when there was email conversation the whole time Booking. Com had my credit card details ,I received email confirmation on my booking. I will make sure my family, friends, colleagues and business partners don't come near the 50 Galena in Rooderpoort

1 Gloria Tladi - 3 weeks ago

I can't belive my experience. I called the lady wom I believe is the owner. She then gave me another number to call. Called the number, the lady immediately said to us. They are fully booked. After I confirmed that we have reservation for the night. Still she told us she was fully booked. Mind u I'm already packed outside the place. M not happy

3 Natalie Toft-Nielsen - 7 months ago

Clean and comfy. The staff are amazing. Wifi good and seldom down. Had issues with hot water sometimes. Complained repeatedly. Only discovered months later that hot water operates on a timer system. Fittings and fixtures pleasant. Room one has a great bath and showerhead (separate). Was moved twice and sidnt enjoy that bit was promised it woukd never happen again. Very ironic. Owner very kind and nice and accommodating to begin with especially to me in particular but that changed and soon began respis8ng less and less and eventually stopped picking up or reading messages and mails altogether. I had my dog with me as its pet friendly. Not say that he is so we had a few scraps. Several complaints made about me and or my Dog harassing visitors and lurking around reception when i was down with covid. All of it was false but of course I was made our to be the bad guy and the liar. I stayed for over 7 months. Shower light went a few days before I reported it. After I completed my self isolation for covid reasons took several days to fix. Invoicing was always an issue and kept getting worse. Layout of some rooms not so great but 2 and 3 really got that right. Room one is best and appears to be bigger. Larger kitchenette and cupboards and a separate bath and shower. A 3d full size bed is unnecessary. A sleeper couch at bade of each bed would suffice as extra bed and lounge area. A full dining suite is provided plus a workdesk. Too much furniture for the amount of space. If layout was better in some rooms then a swivel tv would be unnecessary as cabling is untidy and a real eyesore. Dstv premium was by arrangement and payment but the last 5 to 9 weeks or so. Give or take it was refused.. Even the staff were unable to convince owner otherwise and could get no answers when I aked then to enqure regarding status of dstv or invoicing. Kitchen equipment insufficient and below par quality. The garden unit is a covered patio or laps with a very poorly executed attempt at artificial grass to make it look like a garden. The actual garden isn't cohesive bit is present. The table and braai area is dirty and broken and unkempt. Unit 1 has undercover brawl and a dreadful table with 4 chairs. Two of which are broken. Cooking is on 2 small gas plates so unless u like to fry or braai all the time. It's not suitable for a long-term stay. Full marks for staff members. Average to below for owner and othwr things.

5 Sibongile Pitso - 4 months ago

This is the nicest cleanest place
It's so quite it has a peace of mind.

2 Petrus Botes - 10 months ago

No pillows in room had to ask only continental cushions. No fan. Had to ask. Paid for a family room only had cutlery for 3 sorry if you are more than that. No candles or emergency lights during load shedding. Not worth the money.

5 #Pierre - a year ago

Truly a magnificent stay. Very friendly and efficient staff. Definitely NOT the last time we will stay here. Clean, hygienic and spacious rooms. With SELF CATERING facilities. Very impressed. Well done.

5 paula De Carvalho - 7 months ago

EXCELLENT PLACE TO BE
Staff very well mannered and friendly
A must to visit again and again
Spacious rooms