The Maslow Hotel Sandton

1 pheza figlan - 5 months ago

Upon our arrival, we were told to wait by the pool area for 40 minutes before we could check in because the rooms were not ready. When checking in, we asked to help us with our luggage and he responded with a “huh” because he had earphones on, we then decided we’ll help ourselves. In our room there weren’t any coffee or tea condiments, we had to request for those. We also requested for robes which never came, until we had to call again (around 10pm).
We later had drinks by the pool, our waiter disappeared on us until it was dark, we asked the cleaner to look for him in order to pay our bill.
We made a dinner reservation and when we arrived, we were asked to wait for a good 10 minutes for them to sort out a table for us, and a further 15 minutes to get the MENU. The food took another 40 minutes to arrive at our table. There were only 2 waitresses working on the floor that evening. The steak was extremely charred on the outside, pink on the inside but hard as rock (???), salmon was under seasoned. Their fries are were however good.
We were VIP guests and our package included dinner and therefore we were not required to pay the bill, however the manager did not inform our waitress. We were asked to sit and wait for the manager to confirm. Our stay was unpleasant, everything and everyone was disorganised and we definitely won’t be visiting again.

4 Peter Williams - a week ago

Much better than it was last time i was here (it was 20 years ago…). Nice clean rooms. Big showers, comfy beds. Bar nice. Food OK. People friendly. Close to Sandton and Nelson Mandela Square shopping centre ???? ????

1 Aqa Z - 2 months ago

Terrible, terrible hotel. If you want to wait over 90 minutes for your meal, enjoy having a room where you can hear your neighbour's television all night and the sound of the person above you using their shower - this is the place for you!
Otherwise, there are plenty of better hotels in the Sandton area for your business to book into. Truly a sad experience; I've informed my company and will be spreading the word that this place just isn't worth being on the Rennies vendor list.

4 Gugu Njoko - a month ago

I went for a professional congress. The set up was good, clean conference room, we had enough water and mints and the food was great.

Because they hosted another event after we left on Saturday, the projector wasn't working on Sunday. This was rectified after 11:00am.

5 Mandilakhe Blankete - 3 weeks ago

What an awesome date night we had with my wife, Everything about this place is perfect. The experience, the deco, the food and just the general atmosphere you feel the difference. We will definately be back. Keep up the good work team amd special thanks for giving me complimentary hour at check out it was just nice to stay here.

3 Vwiked - a month ago

Pretty average hotel. The reception was really good and the breakfast was great but the housekeeping is shocking.
The room facilities certainly don’t match the price. Rather plain for an upmarket hotel. Room was clean.

2 Seya Vovo - a month ago

Went there for lunch with my partner. I arrived first and was told the restaurant side was closed, I respected that, and went to sit by the bar to wait for my partner. He arrived and said we should move to the restaurant I told him it was closed and he said no it's not, we proceeded to go and they allowed him in and were embarrassed to see me walking with him... I guess it depends who you are in Santdton