The Capetonian

1 Amy Murray - 4 months ago

Definitely not up to standard for a 4 star hotel. Extremely small room, not very clean, I saw 2 cockroaches, bad shower. Just a very cheap feel overall.

Bed was comfortable but the pillows were terrible. I found hairs in the bathroom and on the headboard which were missed by the cleaning staff.

Room and bathroom smelled musty

Scuffed door and broken/old fittings.

Impractical power points

Terrible tv. In this day and age there is no need for lack of choice or fuzzy picture.

Breakfast was adequate and the food was quite nice, but again not up to standards for a 4 star hotel. Restaurant staff were pleasant but need training, wait staff came to clear plates before we had even finished eating.

Front of house staff were hit and miss. The staff who checked us in were okay, not terribly friendly or helpful at all. The night shift staff were great. An older man and woman were both very friendly and helpful

Overall an extremely disappointing stay when one is expecting 4 star comfort and style. And of course when paying 4 star prices

1 Gigi Salie - 4 months ago

I did not book a room. I booked the buffet dinner for 6 people. I will not be going back there. There were various meals and a varied selection of desserts but the food was tasteless and bland. The fried hake was especially atrocious. The best part of the meal was the bread roll and the prepackaged butter!! The puddings were absolutely mundane and all in all the money spent was a waste!! Capetonian.. disappointment does not even cover how we felt..????

3 Janine Fortune - a month ago

The room was beautiful, it was all we had expected. However the hot water for the shower was a challenge on both days. Only on calling reception were we told that we had to perform a little ritual in order to get the hot water going. We bought some lovely red wine to celebrate our first anniversary but we were told they had no cork screw to open it so that was a bit disappointing too.

1 Tawfeeq Bernard - 4 months ago

My experience at the On the Square Restaurant was terrible. The service was horrible - we had a dinner buffet and asked for a jug of water, which was brought without glasses. When I asked for a glass, only one glass was brought and I was literally told to fetch a glass myself and for the others at my table (there actually weren’t glasses any available). My friend ordered a drink from the a la carte menu and the server handed it to him while we were dishing our food at the buffet table, instead of taking it to our table. I’ve never experienced this type of service before.

There was a large group that arrived that hadn’t made a booking. However, it is for the restaurant to accept them or deny them entry. If they couldn’t cope, they shouldn’t have let them in. When we stood up to dish our food, we discovered that our table had disappeared on our return. We were then told to sit on the couches in the foyer instead and we ate our food with our plates on our laps.

Given the large amount of people, the food ran out very quickly, especially dessert which could not be replaced fast enough. There were no mugs for tea or coffee. No glasses for drinks that were on offer.

On a brighter note, the food and the dessert (that I was able to get) was at least good.

5 fatima hoosen - 3 months ago

Spent my anniversary there this weekend.. Had an awesome experience.. Food was awesome... Our stay was good.. Will most definitely come back again... Good service!!

3 Shawntelle Paul - 4 months ago

Carpets are dirty... fumigation is needed. The kitchen in and out swing doors in the restaurant is a sight for sore eys. A suggestion would be to place an aluminium plate on the whole door so that it can be kept clean easily.
The weekend staff were very friendly, especially the tall gentleman at the front desk. The meals were very good.

4 Aakash Mohanan - 3 weeks ago

Great hotel clean bathrooms. If u re lucky u d find urself in a room facing the table bay mountains.
And bonus : the food was really good too