KFC Francois Road

2 Bab Poswa - 6 months ago

We ordered 2 by 10 Dungwings.

We expected to receive 5 pieces of bigger potions and 5 of smaller from each pack.

To our surprise when we get home, they packed 7 smaller (so tiny) portions and 3 bigger but all appeared so small...

Sometimes their meat will be either dry or burnt.

We pay well for the service and we expect the best out of it, NOT less.

Their ice cream machine has been out of service for a very long time.

1 Neo Putini - 3 weeks ago

Won't be wasting my time here. Numerous occasions the store didn't open on time. Left without ordering today; store closed.

1 Wondy Mthimkhulu - 4 months ago

I ordered directly from the KFC app and the driver cancelled my order with 10 minutes remaining for the restaurant to close. I had to phone the branch to only later find out that the branch doesn't even have a landline. I requested an uber to go collect the order, I made it on time but I still didn't get my order I asked what happened and this is the response I get from the supervisor of the restaurant " Its not our fault, the driver took your order and cancelled the order and the store cannot afford to do another order for you". Now bear in mind that I have already paid for the order online and yet again I tipped the driver another inconvenience for me is requesting an Uber and wasting money. The supervisor still has the courage to tell me that I can't blame KFC but the uber driver who was suppose to deliver my order, with that being said I told her I didn't order from Uber eats but I ordered directly from the KFC app and does not have details of the driver whatsoever, what nonsense is that? Respectively I know that the driver was dishonest because he didn't return the order after I had arrived at KFC and that is a serious misconduct and I want disciplinary action taken against him. As for KFC Francois Road I blame the branch for not enough effectiveness of the situation and they do not have enough equipment for communication of that lacks transparency between us as customers and the branch. I am truly disappointed and I'm not being rude but I don't see myself ordering from the same branch again.

1 Nonjabulo M - 6 months ago

Placed an online order, food was not delivered and their lines were not going through, ended up going to fetch the food myself and I was not given a clear explanation as to why the driver did not come to the meeting point. Their customer service line was not helpful at all and the stuff gave me cold food and a cold apology. Very disappointed in the service I got from the store as it has been the best previously but now I won’t be ordering from them anymore as they really do not seem to care about their customer satisfaction.

4 Mr Molefe - 3 years ago

Came when I was ready hungry and I bought, Street wise 2,Wings and a twister. To my surprise the order was real quick and food was good, I was even given a Trey to eat on and I was surprised because most KFC's don't do that. And when I wanted a place to sit outside there was non suitable for sitting as the branches are exposed to the sun I ended up waiting for someone to Leave so I can sit inside.

2 Senzo Sibisi - 6 months ago

1.they are too slow
2.there are this guys from Mr food they are causing unnecessary disorder on counter in a way that you can't even place your order because the counter is overcrowded.
3.there is no equality between customers. Delivery guys are more equal than other customers they are special

1 Menzi MFM - 7 months ago

First time i went, i was told they are awaiting a delivery of buns so no burger meals were available, 2 weeks later it was the same story, however , this time the staff was very rude and did not want to exchange an order she punched wrong. The 1 star is for the Huncho fastfood outlet next to it so you can rather just go there.