Builders Warehouse Edenvale

1 Francois Nagel - 3 months ago

A lot of missing price labels and unfriendly unhelpful staff shuffling lazily between shelves taking forever to check a price mumbling with other staff. Left my shopping went to Makro. Come on Builders, how hard is it to label your shelves with prices, you’d be surprised how much business you are losing

5 Alans Creations Function Decor Specialists - 3 months ago

Stunning service at least this store has staff that know the products and are so helpful and efficient. Found all the stuff I needed in.no time

4 Yolanda Komen - a month ago

Took a while to find someone who was able to assist an hour before closing. Managed to find a very helpful guy in the paint section, who was able to offer advise. He assisted in getting the paint into my trolley.

I must admit that of all the Builders Warehouses I have been to, this is definitely one of the better ones. Great to be able to get what you need up to 4pm on a Sunday afternoon.

4 Jason Horswill - 3 months ago

I've changed my rate from 3 stars to 4. A lot more has been put into staff training. A lot more assistance has been offered to me by staff and brand representatives. Shopping experience has been made so much easier.
New to owning a home so I'll be visiting more often with more detailed reviews and photo's

3 Mirella Maiuolo - 4 months ago

Today I bought a 2 lever lockset at the Edenvale branch of Builders. The price was displayed at R220. When i got home i saw ghat I was charged R280. I immediately called them to query the price difference. The lady at reception put me through to the locks department. A man answered the phone and said he had to put me through to someone else but I was put back to reception instead. I called back and the same lady put me through again but no-one answered the phone. I called back another three times but no answer from the department concerned. Eventually after another call someone answered but she told me I should contact someone else because she only did the cutting of keys. When i asked her who and if she could give me a number she just hung up on me.
I called again several times but there was no reply from the switchboard. When they did reply I asked to speak to a manager but the phone just rang. This went on for a few times. Eventually I got a call back and the lady said she would put me through to the manager but the phone just rang and no reply. I called back again but no one is answering. This is very frustrating and costly since I am a pensioner and calling from my cell phone! I called again and asked the lady at reception to get the manager to call me back. She said she will do so.
I finally got a call from a lady called Gloria, probably the Manager there.
She has been very helpful and understanding and will be refunding me the difference in price.
This is what I like to see from people dealing with the public.
Thank you Gloria!

5 Uther Pendragon - a month ago

The range of products at builders is really great as are their prices. Delivery of big ticket items was not as smooth as it could've been, following up wasn't easy. Goods were eventually delivered a day later.

4 Mbalenhle qwabe - a month ago

Four stars cause there's always room for improvement but most builders warehouses are quite similar, they've got good service especially the guys working on the floor. The tills too but those aren't at the same level as the floor worksmen.
The gas pumping here is a Lil different here as you physically need to take your canister where they fill up. Otherwise, builders is Def one of my favorite home improvement stores.