1
Canan Kaya -
2 months ago
I am very upset as a few things kept on going wrong throughout our lunch stay.
1. Hair in my mom's chicken Fillet with mushroom sauce
2. Receiving raw, bloody steak when we ordered a medium rare
3. Strawberry daiquiri was too sweet and inconsistent with previous spurs
4. Chips were oil drenched and not crispy AT ALL
5. Waiter forgetting my mom's order for more water
I get angry talking about this as my mom works so hard to take us out and yet we had such an experience.
I also feel the management staff did not manage the situation well. She was hartly understanding and brushed off the sloppy chips as a supplier's problem.
I believe there are so many ways to go about handling this and I'm not even in hospitality management, which is shocking.
Do better!