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Siobhan Weir -
2 months ago
I have never been so DISGUSTED in a hotel in my life.
We booked 11 rooms from the presidential to the standard rooms months in advance for some wedding guests to stay with us over night and enjoy breakfast with us.
The presidential suite was obviously something I was so looking forward to on my wedding night and was just completely disappointed.
The ceiling was falling apart, the jacuzzi didn't have water in, the bathroom heater didn't work, steam room didn't work, cigarette burns everywhere, mould and filthy bath, the TV didn't work and neither did the airconditioning.
I understand there was loadshedding from 8pm - 10pm but we didn't have power all night. The receptionist kept coming into my room without permission as well as calling the phone once I had kept the key in the door to keep it locked. After telling her multiple times that she needed to wait for my husband to get to the hotel as I did not feel comfortable dealing with her.
The handle to the patio door fell out in my hand thank goodness I stopped the door before being locked outside with a handle that didn't work.
One of our guests stayed in a cottage filled with mould, leaking ceiling, no power AT ALL and they were refused extra blankets and told they could have a free can of coke instead.
Now I could go on for ages about everything wrong with this place and why I WILL NEVER BE BACK.
Here's what made my decision set in stone. When speaking to the manager and I presume owner. They had told me that I needed to understand that the load shedding had destroyed their DB box (a completely different story to what the electrician told me).
We needed to understand that is was a freak accident and has never happened before but now going through other reviews I see this is yet again another lie. I also do not understand how mould can be blamed on loadshedding? I'm sure if any health inspector was there they would be horrified.
Villa Simonne your hotel is disgusting, your staff is unsettling and your management needs to be trained.
Do better.