Garden Court O.R. Tambo International Airport

1 E D - 5 months ago

One of the worst hotel experiences of my life. Arrived and checked in. The process took almost an hour because only 1 person was working to check in guests. Walked into the room and there were McDonald's bags on the bed and table with the television on and an unmade bed. Went to report it and was then moved to another room. Rooms are small compared to other hotels and feel more like a road lodge. The porter was to bring the luggage to the room but he forgot which room and so eventually had to go look for him and received the luggage an hour later . Breakfast was nothing special but the lady who makes the omelettes and eggs was fantastic. Then ordered food from the restaurant for take away. Toasted sandwich and Nachos. Waited almost 2 hours after checking with them 3 times. The last time I was asked, what am I waiting for? This was by the person who took my order and knew that it was not completed as yet. Made use of the laundry service which was very well done but once again had to go ask for it. I was told they weren't sure which room the laundry was to go to as they couldn't see on the copy with the laundry which room it was. Also note that it is a few minutes drive from the airport. They make available a shuttle service every 30 minutes. For the price, I was very disappointed.

5 Ray Ray - 2 months ago

Nice clean room. Net curtains could do with replacing, other than that can't fault. Breakfast plentiful and delicious. Good speedy check in. Good cheep bar on site with huge menu and food was nice. Free shuttle from airport. Would deffo recommend for overnight stay.

3 Tami Petersen - 2 months ago

Fine for an overlay, would not do a long stay. Hotel is dated and needs some work, carpets in need of a proper clean, curtains and corridors are dingy. No water, bar fridge, iron/ironing board in rooms. Room telephone was not in working order and not having plugs near the bed is quite inconvenient (not sure if this was in all the rooms). Service slow at times, but always friendly and helpful.

4 Mduduzi Moyo - 2 months ago

Carpets in some rooms really need some detail cleaning. Rooms are clean though. You have a young lady Manager at front desk, I don't know her name. She is unique, very business appropriate, competent and most of all knows me by name, knows my favorite room, and when she sees me in a queue she will jump up to give me attention. Now, that is what it feels like to be a black rock frequent guest. Look after her, you have gold in there.

1 Malcolm McNeill - 2 months ago

Food in the Irish bar was decent and the beds were comfy. However the rooms are tired and in needed of some redecoration. The hotel was busy and noisy. One of our rooms had people banging the door a number of times throughout the night. No staff available to help and it was very unsettling. Ruined the experience.

4 David Fick - 2 months ago

We travel to this hotel regularly when we visit Johannesburg and it is always a great place to return to. The staff is incredibly friendly and even remember us from time to time. The food is great in the hotel itself.

1 Mashaan Kriel - 2 months ago

Pathetic is not the word. Checked in for two days, sent our washing in to be cleaned and it never arrived. The attitude of the reception ladies were absolutely disgusting, not helping arrogant and saying it's not their problem. Overall this was just a terrible experience. We lost essentially close to R4000 worth of clothes with not even an apology or anyway of how they will fix this.