Protea by Marriott Hotel Transit O.R. Tambo Airport

4 agnesusoro - 3 months ago

Stayed here for a forced overnight en route to Maseru. Check in was fast and the staff was very nice. Dinner was buffet vs menu style. We are from the buffet which had many options and was quite tasty. Drinks were also very good. The room is small with minimal amenities and/or complementary items but offers the basic necessities (warm, comfortable bed; hot shower). Internet is a bit slow as well but works. If you’re in the area for a short stay, I’d recommend the hotel. Perhaps consider a location with a larger room for a more extended stay.

4 Henry Camp - 4 months ago

The hotel is not easy to get to really via the shuttle, something I maybe misjudged. I live in SA and did not find the transfer logistics straightforward. Hotel is fine for a place to stay in transit and good price. Laid out like a Fire and Ice so modern. Breakfast sadly started after early morning shuttles but that's my problem. Service was great at checkin and the lounge on the evening.

3 Anand Malto - a month ago

Located very near to the airport, this hotel is perfect if you wish to have a short stay and move over to your next location.

The staff was welcoming and helped us through the check-in, luggage transfer et .
The hotel rooms were nice and clean. However, the lightings in the corridor and the room structure doesn't make it a luxury experience. It seems well suited for short stays or business travel stays.

Full marks to the location as there is a free shuttle running from the airport as well. So, its super easy to reach.

The gym is located in the basement and has all the necessary equipments to keep the fitness freaks happy.

Location: 5/5
Service: 4/5
Rooms: 3/5
Food: 3.5/5

Overall: 3/5

5 Jim Mannoia - a month ago

Stayed here three times in the past month. Overnights in transit through OR Tambo. Chose it because it was close to the airport with free shuttle service and is a Marriott. Enjoyed the hotel each time. The style is aviation industrial so if you don't like polished concrete floors this is not for you. But it is immaculately clean and the styling is actually quite attractive. The rooms are beautifully laid out with wonderful showers and comfortable beds. Very very clean. The dining room restaurant has live music on several nights each week and it is a very energetic place with the bar as well. The food is good and they were gracious enough to allow us to have a later checkout at noon without charge. You can also pay them an extra $30 to extend your stay until 5:00 p.m. if you have a late flight overseas. That's nice to know. The only downside is that while I could literally SEE the hotel from the window of my departing jet, to get there from the airport is a 10-minute shuttle ride. And the shuttles don't come to the airport but once every half hour or so. Sometimes standing at the shuttle stop behind the intercontinental hotel can be a little unnerving especially for a single woman. It's dark and the walk over there across the street from the terminal exit about 100 yd has a long dark passageway. So while the hotel can't change its location, I'd suggest they lobby to get brighter lights installed along that walkway which my wife found a little scary when she did it alone. And obviously the walkway is populated by many people calling themselves porters who force themselves on you unless you are firm. And perhaps a posted schedule of the arrival times would help because one never knows if you just missed one or if there's one about to come. Other hotels have posted schedules so the proteas should do this. All in all I would go back, but I will certainly check the prices of the intercontinental which is dramatically more convenient. The city Lodge is also much much closer, but I understand their rooms are very spartan.

1 Hannah Wolfson - 4 months ago

DO NOT STAY HERE!! If i could give 0 stars I would. Upon arriving quite late to the hotel with a booking I had made well in advance, I was told that the hotel had overbooked their rooms and I would be transferred to another hotel. I was also checking in at the same time as about 10 other individuals, who were also told the same thing. During this inconvenience, the hotel staff failed to inform any of the guests where they would be transferred, if we would be compensated, if it would be an equal transfer of the same room booking, etc. Merely told us to wait outside for a van to collect us.

After waiting several minutes with no communication, I went back inside and asked for some water, to which I was told I could "buy" some in the hotel restaurant. After all of this, the LEAST they could do is offer everyone water.

Two weeks later I am still waiting for a resolution, to which I was told I would be given points for the inconvenience yet no financial compensation.

5 Dirk Steyn - 8 months ago

Excellent hotel. Our room was spacious and thoughtfully decorated, and everything is squeaky clean. This hotel has a GREAT restaurant, don't miss the creamy pan-fried chicken livers! Staff is professional and friendly. Very close to the airport with secure parking right on site. Highly recommended.

3 N Armstrong - 3 months ago

Shower head was old and lacked water pressure.

The people at front desk and bar and restaurant provided great service